Customer Support Agent
📌 SOAX is a value-driven UK company dedicated to empower the world and help people advance tomorrow’s technologies with public data at their service.
Our product is a high-margin and fast-growing SaaS business with a usage-based pricing model operated by a stellar team of 70+ fully remote people across 20+ countries. Founded in early 2020, SOAX has won the hearts of 1000+ data-hungry organizations across the globe with its core product — robust infrastructure for public data collection (a.k.a Residential Rotating Back-connect Proxy Network).
SOAX Team is looking for new team players as a valued addition to our Customer Care department. We are doing everything possible to make our clients' journey pleasant and effective and really hope you are sharing our vision.
Support Agents are responsible for working directly with our customers to help them set up and use SOAX, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our Product, Sales, Customer Care, and Tech teams.
You are our ideal candidate if:
- You are a proactive person and passionate about Customer Service;
- You are fluent in English;
- You have excellent writing skills
- You are creative and enthusiastic in communication with the client;
- You are ready to go the extra mile for each client;
- You are able to build long-term relationships with clients and make them happy even in the toughest times.
What we can offer?
- You can work from anywhere you want, including flexible hours! Furthermore, we don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else
- Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh new challenges every day. We're a fast-growing startup and we have big goals! You will be able to help us achieve the next milestone in our journey
- At SOAX you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books
- We know money talks, so we offer a competitive salary and benefits in GBP
- Great team of enthusiasts to work with, we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive :)
What we offer
- Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
- Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it's up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you'll have plenty of time to explore.
- At SOAX, we're all about helping you achieve your wildest dreams. Whether you're a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We're a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
- We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we're committed to ensuring you have everything you need to thrive.
- Last but not least, you'll be joining a fantastic team of enthusiasts who value collaboration, energy, and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.