Customer Support Associate

Posted Jan 16

Amper is a fast-growing tech company headquartered in Chicago’s River West neighborhood. We build a simple but powerful platform that helps manufacturers reduce costs, increase visibility and drive efficiency. We recently raised funds for our Series A and are looking to quickly grow our team and scale our company.

The customer support associate will work closely with our internal engineering and customer success teams to directly support our customers and escalate issues as necessary. You will be responsible for organizing and escalating issues to the engineering team, helping answer product questions and educating our customer base.

What will you be doing?

  • Handle incoming customer questions and concerns via email and our Hubspot support portal.
  • Interface with internal sales and customer success teams to ensure pilots and existing customers are supported.
  • Work with the engineering team to escalate and investigate bugs and product questions.
  • Use Notion and other tools to manage internal processes and information.

Preferred Experience:

  • Strong problem-solving skills, with an ability to distill solutions from many sources of information.
  • Experience working in a customer service role.
  • Ability to learn new systems and tools quickly.

Some reasons you might like working with us:

  • Amper is a Series A funded startup, which means every team member is critical. This means that you’ll have responsibilities that directly impact our business—immediately.
  • We are a cross-functional team that thrives in collaborating and supporting colleagues.
  • Our vision is massive and we have the team, technology and customer base to support that growth.
  • We have an insanely talented team that is fast-paced and each in the top of their field.
  • We believe that building Amper is a marathon and not a short sprint and we support a balanced life.
  • You get to learn a lot very quickly and we trust you to operate with freedom in achieving your mission.
  • We don’t look at customers as “cash cows” but rather see them as long term partners in our journey to making the industry succeed. We detest the current model of how industrial sales are clunky and poorly designed for customers.

Here's why this might not be a fit for you:

  • You do not enjoy interacting with people. This is a customer facing role that requires you to take customer calls and triage work with your internal team.
  • You are unorganized, not a strong note taker, or poor communicator.
  • You are easily stressed or not used to fast-paced work.
  • You prefer to be a siloed worker.
  • You're not a hands-on individual or motivated to get stuff done quickly - no task is too small or too large for this role.

Benefits

  • Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored and ready to take on the day.
  • This position’s location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.
  • 401(k) plan
  • Health insurance (medical, vision, and dental)
  • Flexible work schedule

Compensation:

$30k - $40k, depending on experience.

If this role seems like a fit, we would love to learn more about your experience and goals.