Customer Support Associate
Need a fresh start toward an inspiring career?
We are a company that believes you can 10x your career and skill set here because we have done so ourselves - the proof is in the pudding!
Our founding team started their careers in the heart of the service industry, working tirelessly providing for both their families and their customers, all while going to school and pursuing new opportunities. Like so many others, they were feeling undervalued, underappreciated and underpaid… until… *BAM* they realized they had all the power within themselves to do something about it in a BIG way.
At Edge, our Mission is to continue to accelerate the world’s transition toward income equality.
We have already helped 5k+ companies and their 110k+ employees serve over 67 million customers, generate over 3 million online reviews, and earn over $4 million in cash rewards! We are talking the talk AND walking the walk, and now we are in need of some LuckyAF and Tenacious humans to join us!
Pay: $20 per hour
How You Will Succeed:
- Help our current customers as their businesses grow or their needs change.
- Collaborate with our existing customers to drive customer education and feature adoption, integrations with our partners, maintain customer satisfaction, and increase retention.
- Solve our customers’ pain points by working with the Engineering team to troubleshoot their reports.
- Gain deep expertise around Edge’s product and feature offerings and use this knowledge to help our current customers use our product more efficiently and effectively.
- Use your communication and partnership skills for training and retention.
What You Need to Succeed:
- Energy!! Grit!!
- HUNTER mentality
- Tech savvy required - experience with Hubspot and Intercom heavily preferred
- Experience identifying where the product can impact the client
- Excellent written and verbal communication skills
- Ability to proactively identify problems and provide solutions
- Self-sufficient AND a team player
- Ability to navigate start-up life - we’re on a wild ride and only the FEARLESS will win!
Benefits:
- Full Medical, Dental, and Vision Health Benefits
- Unlimited PTO
- BYOD! Work on your own laptop/gear, no need to learn a whole new product!
- Option to work in office (Elk Grove, CA) OR remotely across the USA
Feel like you’ve found your people? Apply now!
Edge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.