Customer Support Associate
Responsibilities:
- Responding to customer support queries through email
- Calling and on-boarding people who have been referred to the programme by their GP onto the Second Nature programme
- Calling our NHS and Partnerships customers on a daily basis to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints
- Problem-solving customer issues and handling complaints
- Speaking (primarily over email and phone) to people interested in making a healthy lifestyle change, and whether they would be appropriate for the Second Nature programme
- Replying to comments on our social media channels
Requirements:
- This is a heavily task-orientated role. Therefore, the ideal person really thrives on getting a lot of things done.
- You’re able to work to targets and always strive for continuous improvement, personally and within your work function.
- You love communicating with people. Interacting with customers and solving their problems motivates you and gives you energy.
- You will need to be particularly strong, efficient and thorough when it comes to email-and phone call-based communications
- You will be comfortable dealing with sensitive conversations over the phone
- You’re a quick learner and you easily adapt to new or changing processes
- You’re highly empathetic and care about the problems our customers are facing