Customer Support Engineer EMEA

Posted May 15

SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics.

By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates, and maintenance. Users always have the latest version of SimScale.

Your Opportunity

In this role, work with the Customer Success Team to provide engineering support to SimScale users running CFD and FEA Projects. You will learn pre/post processing simulation techniques while working on user projects ranging from pump design, external aerodynamics, drone simulation, turbomachinery, heat transfer, electronics cooling, and structural mechanics (stress/strain, bending, frequency analysis). You get to provide technical support for both existing SimScale users as well as prospective new customers. Design and curate images, animations, and audio visual material to use on the SimScale website and for training purposes. Collaborate directly with the Product Team by relaying and documenting customer feedback to help prioritize feature development, and communicate daily with various internal teams (such as Engineering, Product and Customer Success).

What we expect from you

  • Bachelor's degree or higher in an Engineering field or similar study track, ideally with a focus on CFD/FEA coursework
  • Professional experience in a CAD/CAE based engineering software company preferred (application engineering, technical sales / account management, simulation support or similar customer facing role)
  • Familiarity with Engineering Software and/or SaaS solutions
  • You have excellent communication skills, and the ability to lead and deliver exciting and engaging conversations and presentations
  • You can handle difficult conversations with customers, have good listening skills and are professional in a customer facing role
  • You are skilled at managing time and resources and have a sound approach to prioritizing tasks and responsibilities (e.g. managing multiple internal/external priorities simultaneously at various stages)
  • You are a team player who learns from others and proactively shares best-practices and coaches colleagues
  • Located within or near the Central European Standard time zone
  • Fluency in German (C1+) and in English (C1+)

What you can expect from us

  • A dedicated team with high expertise, and the opportunity for unrestricted personal growth - start your career with us and become a leader
  • An environment where your opinion and ideas matter - we will give you space to make an impact quickly through goal-oriented tasks and projects that leave space for creativity
  • A multicultural and inclusive work environment: we come from more than 35 different countries!
  • Manage when and where you work with flexible working hours and remote work around the globe
  • Benefit from health insurance (medical, dental, vision, disability, etc.), retirement insurance, a company pension scheme, paid sick time off, paid vacation, etc.
  • Enjoy freshly cooked lunches in our office every Wednesday
  • Feel positive about yourself with a subsidized gym membership in Munich, virtual meetups as well as internal wellbeing support
  • Choose from many developmental opportunities, training, language courses and tech talks
  • Relocation and visa support to ease your (and your family’s) relocation
  • Fun team events, visits to our Munich office if you are remote, and the opportunity to join our ESG or DE&I task forces

What's next?

Your dedicated Talent Acquisition Manager for this role will be Sabrina. After an initial, positive conversation with her, you will get the chance to speak with the hiring manager Chris. In the third step of the interview process we’d like to gain some insights into your skillset by sharing a task with you to work on. Upon successful evaluation, a presentation will be your opportunity to elaborate on the task you prepared and your technical expertise. Afterwards, get to know your future team members, learn more about the way we work, and share your career journey with us during the final panel interview!

Diversity, Equity and Inclusion at SimScale

At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.