Customer Support Expert
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
- Role Title: Customer Support Expert
- Direct Report: Support Manager
- Area: Customer Support
- Location: Mexico or LATAM (Remote)
The Opportunity
Incode is looking for curious, highly driven, and hard-working candidates who want to be part of Incode’s revolutionary identity solutions that will transform human authentication and verification.
We are seeking for talented and experienced Customer Support Expert to join the Customer support team as part of the LATAM Region.
Responsibilities:
- Direct communication with clients to address inquiries and issues.
- Problem-solving capabilities to efficiently resolve customer concerns.
- Knowledge of technology including APIs, FBK, and Webhooks.
- Proficiency in advanced English; Portuguese is a plus.
Ideal Experience:
- 2-3 years of experience in similar roles.
- Excellent oral and written communication skills.
- Strong soft skills for managing client interactions.
- Curiosity and investigative mindset.
Desired Background:
- Experience in technology companies, preferably SaaS or general software service companies.
- Familiarity with identity validation is a plus, but strong knowledge of technical support best practices and processes is also valued
8 Aspects of our Culture:
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
Applicant Data Privacy:
We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.