Customer Support Manager
About the job
Firstcard is on a mission to democratize credit for all. We believe that building credit should not be difficult. Through Firstcard, we aim to remove economic barriers and achieve financial inclusion, empowering everyone to pursue their American Dream.
We are looking for a Director of customer support who is supportive and has hospitality to help our customers.
Firstcard has raised $7.8M from VCs and Angels so far.
Skills and experiences:
- Strong customer support experience over 3 years at financial industry or hospitality industry.
- You need to be a Native English speaker.
- If you can speak multi lungage, especially Spanish, that's fantastic!
Responsibilities:
This is second hire for customer support team so you are responsible to improve our customer support manual and our communications.
Salary range
$12k- $48k (USD)/ annually
Expected location
This is fully-remote position but we expect to hire someone at Argentina to offer 24/7 services to our users in the U.S..