Customer Support Representative
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
We're looking for a high-empathy, self-motivated Customer Support Representative to join our support team at Branch.
Responsibilities include, but are not limited to:
- Receive inbound email, form, chat and phone requests from clients and help to resolve their issues according to policy
- Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools. (training will be included on these tools)
- Empathize with customers that are experiencing issues, and help them navigate our app to their satisfaction.
- Identify, troubleshoot, and communicate emerging trends and patterns in worked issues
- Navigate internal and external documentation and resources to provide world class service.
Qualifications:
- Previous customer support or service experience required.
- 1-3+ years experience with a support ticketing system - Zendesk preferred, competitors such as Salesforce Desk.com , Kustomer, Jira Service Desk, FreshDesk, LiveAgent, etc OK
- Clear Communicator - customers leave interactions with zero confusion
- Problem Solver - Ability to identify and troubleshoot issues
- Coachable - Open to feedback and can show improvement
- Bilingual, Spanish-speaking - a plus
Benefits:
- Remote-first work culture (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Paid time off
- Paid company holidays
Working at Branch
Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.