Customer Support Representative

Posted Sep 6

Customer Support Representative (Bilingual Spanish/English - extra languages welcome)

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

Customer Support Representative Position

Position type: Full-time

Location: Remote job (worldwide)

Reports to: Shift supervisor

Hours to be covered: noon to 8:30 PM EST

Day Translations is announcing its remote career opening for the position of Customer Support Representative. We are seeking someone passionate about helping people, and who is able to provide an excellent customer support experience. An ideal candidate is a person who is courteous, professional, patient, and empathetic. You will handle incoming and outgoing emails, phone calls and chats regarding customers inquiring about our services. You will serve as a liaison between our customers and the project management team.

Job duties and responsibilities

  • Answer chats, phone calls and emails to external clients thoroughly and in a timely fashion
  • Educate clients about costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
  • Process inbound leads and help Project Managers define the scope of projects
  • Informs clients about the current status of projects
  • Forwards information/messages from chat or phone to the appropriate departments
  • Reports activity in tracking systems and actively communicates with peers on task completion
  • Adhere to applicable policies and procedures
  • Documentation and other side-tasks assigned

Requirements

  • 2+ years of experience in customer support positions in a call center or contact center environment
  • University degree a plus
  • Advanced verbal and written communication skills in English (Native or C1)
  • Fluency in a foreign language is a plus
  • Strong organizational skills, including the ability to prioritize and multi-task
  • Excellent cross-cultural and interpersonal communication skills
  • Strong sense of professionalism, politeness, and proactivity

Candidates should be prepared to take additional tests/interviews.