Customer Support Representative (f/m/d)

Posted Jan 31

About Perspective

Hi, we are Perspective and we are grateful you found your way to our job ad. We are building the fastest & easiest Mobile Funnel platform for modern marketers. What are Mobile Funnels? Interactive, mobile-first landing pages. We think many things in the marketing world are not as they should be and want to change that. We are a profitable bootstrapped company, with a team of 30 and more than 4000 paying customers including Snocks, Adbaker, PLANTED and awork. We hope you can see yourself in this job below. Enjoy reading! 🚀

About the role

It is important to us to make entrepreneurs and marketers happy and successful by supporting them in using our Perspective software. With empathy and technical understanding, we meet our customers in a solution-oriented manner in order to master their challenges together. You act proactively to continuously increase customer benefits and thus accelerate our growth as a team player. ❤️

What you will be doing

  • You will answer customer requests, handle bug issues and investigate on the customers account about problems
  • You categorise and analyse insights from conversations with customers to improve our products and processes
  • You identify potentials for a better customer journey and self service
  • You maintain and expand articles, bots, the knowledge library and auto replies to achieve fast but qualitative support
  • You will take responsibility for own projects and ensure it is completed within a quarter to improve support service

Who you are

  • You know how customers expectations and wishes have to be answered in chat conversations from beginners questions to advanced questions
  • You always go an extra mile for best customer experience development and think customer and software first
  • You have a strong passion for online marketing
  • You can handle customer inquiries with an excellent communication strategy and style
  • You are good at finding, running and finishing projects
  • You are able to organize your day and prioritize tasks
  • You can share constructive feedback and are open for feedback
  • You understand and identify customer needs we don't fit at the moment and forward potentials to the team lead
  • You have excellent communications skills German (native) and English (fluent)
  • A great advantage if you have technical understanding of marketing tools (e.g. Facebook Ads, Google Analytics, Zapier, Email Tools) and social media
  • Not a must but advantage if you have a technical background or experience in tech support

If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. đź¤—

What you can expect at Perspective

  • Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
  • Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
  • Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
  • Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
  • Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
  • Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.