Customer Support Specialist
Description
Who We Are
Eezy is a rapidly growing tech brand that simplifies the creative process. Our products include stock images and video footage, an online graphic design editor, and custom design services. Eezy currently serves millions of monthly active users, from 150+ countries in 7 languages.
Our award-winning team is passionate, supportive, and resourceful. Since 2010, we’ve democratized design by breaking down walls that separate curious people from creating something extraordinary.
We believe all people are creative. Our mission is to provide tools today that allow people to build ideas that inspire and improve tomorrow.
About the Role
The Customer Support Specialist is responsible for supporting customer and contributor service at Eezy, offering a world-class support experience for a global user base. They will actively work to provide excellence in support and be passionate about connecting customers with the right solutions.
The right candidate will be someone who can balance daily workflow, quickly identify technical problems reported by our users and contributors, and help to maintain a positive voice and message for everyone they interact with.
Role Responsibilities:
- Take a proactive and strategic approach to customer and contributor service to provide the best quality of support
- Provide product and licensing information in a concise and measured way
- Collect, coordinate, and assign technical errors and bugs to the Engineering team
- Collect and coordinate visual and UX bugs for the Product/Design teams
- Issue refunds and process payments
- Monitor and update Support page articles
- Produce reports on relevant ticket statistics, issues and outcomes
- Maintain positive public relations with all customers, vendors, and others who may contact Eezy.
- Answer inbound customer and contributor phone calls, chat, and support emails, while prioritizing requests
Requirements:
- 1-2 years of relevant customer support experience (required)
- At least two years of experience with Kustomer, Zendesk or similar user ticketing software (preferred)
- Available to work on weekends (preferred)
- Available to work 40 hours/week
- Strong organizational and multitasking skills, and a proactive approach
- Experience providing online support to a global audience (preferred)
- Ability to effectively communicate information and report statistics to the Customer Service Manager
- Good technical understanding and can pick up new tools quickly
- A genuine interest in people and concern for the customer experience
- Energetic, with an ability to thrive in a fast-paced, dynamic environment
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home