Customer Support Specialist
About us
GoShare started in 2015 with a mission to organize the world’s trucks to make them more accessible & useful. Our vision is to digitize the last mile and middle mile of the supply chain to optimize the utilization of the world’s trucks & create a more sustainable economy. Over 100,000 customers & more than 25,000 delivery professionals have trusted GoShare to facilitate fast, reliable & low cost delivery and moving services. We currently serve Fortune 500 customers, hundreds of SMBs and thousands of consumers. GoShare is a pioneer, a leader and one of the fastest growing companies in the digital supply chain transformation. As an economic empowerment platform, GoShare enables our Delivery Professionals to manage their delivery business & provide critical delivery services to their local communities. GoShare is available in over 50 major metropolitan areas nationwide, about 70% of the US population. Our proprietary technology includes our Delivery API, four mobile apps & web applications that utilize machine learning to allow our customers to optimize their supply chain operations. Our delivery professionals specialize in transporting big & bulky cargo, LTL shipments and moving services.
Job Description
This is a remote position.
This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.
Make an impact with a fast-growing tech startup company!
We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.
You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
- Answer customer’s questions and find solutions to meet their needs
- Communicate with customers and drivers via phone, text, chat, and email
- Maintain customer and driver satisfaction
- Report technical issues to the engineering team
- Report customer feedback to the management team
- Collaborate with other GoShare staff members
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.
Requirements
Required Experience:
- Associate’s degree or above preferred, but not mandatory
- 1-2 years of experience in customer service preferred, but not mandatory
Skills/Qualifications:
- Excellent verbal and written communication skills
- Good problem-solving, analytical thinking capabilities, and exceptional attention to details
- Problem-solver
- Ability to listen
- Bilingual a plus
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis.