Customer Support Specialist
Description
Szia! 👋🏻
We are Hedepy, a young startup and a leader in holistic mental health support programs for companies and individuals in Central & Eastern Europe. There are currently 50+ of us working remotely from all around Europe and we all share the same goal - making psychotherapy accessible to everyone who needs it.
Karolína and her compassionate Customer Support team ☎️ take care of the community satisfaction, including clients and therapists. Join the team and take care of the Hedepy customer support channels in Hungary. 🇭🇺
Requirements
As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails and chat, and provide high quality service.
Responsibilities in detail:
- Serving as the primary point of contact for customers and therapists
- Consistently meeting customer service expectations
- Proactively addressing and resolving issues
- Reporting and resolving issues internally with other teams
You are the ideal candidate if:
- Have some experience in a customer service environment
- Your Hungarian is at least on C2 level and you are fluent in English
- You are able to cover the customer support channels from 2 PM to 8 PM (30h/week, Mo - Fri)
- You have excellent communication and organizational skills
- Have good knowledge of Google Workspace tools
- Can work as a contractor/freelancer (monthly invoices)
Benefits
What we offer:
- We offer free psychotherapy sessions on Hedepy. :)
- We operate on a remote-first principle, allowing us to work from anywhere thanks to technology.
- You will have the opportunity to work with an international team from 10 different countries.
Does it resonate with YOU? 🤗
Apply now, and our recruiter Veronica will get back to you soon!
Meet the team ⤵
