Customer Support Specialist

Posted Jul 21

About Us

We are a dynamic and rapidly growing company in the Software Development, committed to delivering top-notch services and innovative solutions to our clients. Our team is dedicated, ambitious, and passionate about driving success and achieving excellence in everything we do. As a Customer Support Specialist, you will provide exceptional assistance and support for systems, software, and peripherals. Your primary goal is to ensure a smooth and enjoyable experience for customers by resolving their problems effectively and efficiently.

*Important: *Only USA citizens currently residing in the USA are eligible to apply. Applications from individuals outside the USA or non-citizens will be automatically rejected.

Key Responsibilities

  • Client Support & Assistance: Handle client inquiries and provide technical support through various channels such as phone, email, messaging services, and social media.
  • Customer Complaint Resolution: Respond promptly to customer complaints, aiming to exceed their expectations.
  • Technical Troubleshooting: Diagnose and troubleshoot problems related to software and networking issues. Use problem-solving skills and practical knowledge to determine the root cause of issues and apply effective solutions.
  • Product Knowledge: Stay updated with new releases, patches, updates, and industry trends to provide accurate and timely assistance to customers.
  • Database Maintenance: Maintain an accurate database of customer interactions, technical issues, and resolutions in the support ticketing system.
  • Knowledge Base Development: Create knowledge base articles, FAQs, and troubleshooting guides to improve support efficiency.
  • Team Collaboration: Collaborate with internal teams, such as product development, quality assurance, and customer service, to escalate complex issues and provide feedback.
  • Customer Education: Educate customers on product features and functionality.
  • Skill Development: Expand technical skills and knowledge to enhance job performance and adapt to evolving customer needs.

Qualifications & Skills

  • Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.
  • Experience: 0-2 years of experience in sales or business development.
  • Communication Skills: Excellent verbal and written communication skills.
  • Interpersonal Skills: Strong interpersonal and negotiation skills.
  • Analytical Skills: Ability to analyze market trends and sales data to make informed decisions.
  • Motivation: Self-motivated, with a strong drive to achieve and exceed targets.
  • Technology: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
  • Eligibility: Must be a US national and based in USA. US Citizen with Native Acceent No sponsorship available.

What We Offer

  • Competitive Salary: A competitive salary package, including performance-based incentives.
  • Professional Development: Opportunities for continuous learning and professional growth.
  • Dynamic Environment: A vibrant and collaborative work environment.
  • Career Progression: Clear career progression paths within the company.
  • Benefits: Comprehensive benefits package.

How to Apply

If you are passionate about customer support and are looking to start your career with a dynamic and innovative company, we would love to hear from you! Please submit your resume and your relevant experience and why you are the ideal candidate for this role.