Customer Support Specialist

Posted Aug 18

About Company :

Think beyond borders to help the world work together

Jobbatical (https://jobbatical.com) makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We free up time for employers to make more hires. Better hires. International hires - confidently, without having to fear the immigration monster, while relying on the best technology in the business.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country - immigration - ridiculously easy. Job description:

We’re looking for a Customer support specialist based in any part of the world. As an integral member of our product development team, you will ensure a seamless experience for our platforms.

Responsibilities

  1. Help Jobbatical immigration specialists, partner agencies, employers and talents use our technology platform better.
  2. Get a deep understanding of our customers and talents by communicating with them and share insights with the product team
  3. Liaise with the product team to improve our customer experience.
  4. Lead the onboarding demo and queries for our agency teams/partner agencies, including technical guidance
  5. Understand issues reported by users and debug at the first level before reporting it to the engineering team.
  6. Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner. Help to create new workflows and goals to improve our customer success.

Desired Profile:

  1. You are a graduate, preferably but not mandatory, in science/computer science/engineering
  2. You have 3+ years of experience in customer success and/or support
  3. You're fluent in English and can communicate smoothly both in speech and in writing.
  4. You exhibit ability to quickly adapt to change and manage your time well between different tasks
  5. You are proactive and can take on ownership of tasks independently
  6. We expect you to be proficient with Excel/Google sheets and powerpoint/Google slides
  7. Hardworking and open to challenges, you're equally eager to challenge others.
  8. You're constantly looking for solutions instead of problems.
  9. It is a plus if you have experience with database queries (like SQL, Mongodb)