Customer Support Specialist
The Role
MIX OF RESPONSIBILITIES
- Handling incoming customer queries via email and live chat
- Ensuring a high level of customer satisfaction by understanding customer needs and providing solutions that meet or exceed expectations, while maintaining a polite and empathetic communication style
- Helping out and picking up internal projects to balance out the ebbs & flows of support volume
- Staying informed about the company’s products and services to offer accurate information to customers
- Working closely with other departments, such as product development and marketing
KEY DETAILS
- Thursday - Monday work week given customer travel patterns, so Tuesdays + Wednesdays off
- 60 day contract trial period before conversion to full-time employee
QUALIFICATIONS
- 0 months - 1 years of work experience, preferably in a customer-facing role
- Positive attitude, team player, proactive learner, coachable
- Excellent writer and overall strong communication skills
- Attention to detail and strong organizational skills
- Ability to meet deadlines and handle multiple projects at once
DISQUALIFICATIONS
- Lack of self-awareness, professionalism, or attention to detail
- Needs extrinsic motivation to work hard
- Clock-in-clock-out 9-5 mentality
COMPANY
- Founded by former CRO and Head of Product at Resy
- Backed by Sequoia Capital and other top investors
- Remote but most employees clustered in San Francisco, Los Angeles, and New York