Customer Support Specialist
Selzy is an email marketing service. Clients (B2B) choose us to increase sales and communicate with their clients in different channels. Yes, we can do more than just emails - we are developing a marketing automation platform.
We have been working in the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products, and provide the best support in the world 24/7!
We are looking for a person interested in delving into all aspects of the business, developing it with the product manager, and impacting processes both within the team and the company. We are a team (60 people, fully remote) in which everyone strives to grow a product mindset and we are waiting for the same colleagues.
About you:
- Fluent English (full working proficiency)
- 1+ years of experience as a Customer Success Specialist or Account Manager/Sales Manager
- Experience in business communication via different channels: e-mail, chat, video, etc
- Experience with Intercom or similar customer messaging platforms
- Be result-oriented with an understanding of KPIs and how they fit
- Have a high level of empathy and passion for customers
- Basic knowledge of HTML
- Readiness to work with flexible days off and sometime night shifts
What you'll do:
- Working with incoming messages and calls from customers
- Outgoing communications with clients (conflict resolution)
- Work with bug tracking system (Jira)
- Communication with other departments to resolve current tasks/problems.
What we propose:
- Fully remote work
- Paid vacation and sick levs
- Salary is pegged to the dollar
- Unlimited work contract
Interview process
Test Task ▶️ English check ▶️ Interview ▶️ Offer