Customer Support Specialist

Posted Aug 8

V7 is an AI data platform to automate any visual task, voted by Forbes as one of the top 25 machine learning startups of 2021. We have raised over $40 million in venture funding and are backed by some of the most competent individuals in AI. We manage the training data and models of hundreds of AI companies and enterprises. What sets us apart is our team's obsession with pushing our product to where AI will be three years from today.

Take a tour of our product in 90 seconds: https://www.youtube.com/watch?v=F-DMAN8gbjk

Our Support team has been recognized for their dedication and excellence in customer service, earning the prestigious “Best Support” badge from G2 twice in a row. As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and calls, responding to support queries from customers and leads. You will support metrics to the customer success team and collaborate with other teams to ensure customer needs are met. Reporting customer requests, bugs and additional information to engineering is also a key part of the role.

Responsibilities:

  • Reporting customer requests, bugs, and additional information to engineering teams.
  • Responding to customer inbound communication.
  • Troubleshooting customer's issues.
  • Managing and resolving customer inquiries and escalating issues as necessary.
  • Monitoring and responding to customer feedback.
  • Keeping up-to-date with product changes.

Requirements:

  • Experience working in customer facing support role is mandatory.
  • Logical, problem-solving thinking, ability to work unassisted, without a script.
  • Fluent in English is mandatory, with excellent soft-skills.
  • Experience in a high/hyper-growth environment preferred, with a proactive attitude.
  • Flexibility - this role may require shifts outside of the typical 9-5.
  • Experience with issue tracking systems and CRM software is a bonus.
  • A curious, scientific mind.

Benefits:

  • Remote eligible based in UK or within Europe within a 2 hour time zone difference.
  • Private Healthcare via Vitality.
  • Enhanced parental leave.
  • 4-day company wide retreats in stunning locations.
  • New Apple hardware.
  • Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times.