CX Designer
Job description
Salary: 21 000 - 25 000 PLN/net
Contract: B2B
To support Surfer's further growth, we are looking to hire a Growth Designer. This person will be responsible for identifying and designing experiences that help our users achieve their goals in an easy and enjoyable way, all without losing sight of Surfer's success metrics.
(that’s right - we expect design to understand the business strategy and metrics as much as product managers)
The Company:
Do you want to learn more about us? Check out our career site and brand story, where you can find out more about our work, hiring process, and what we stand for.
What you’ll do:
- Design delightful user-centered experiences across all growth levers: from acquisition and activation, to retention and expansion
- Build wireframes, prototypes, and visual designs to tackle UX problems and experiments and iterate on your designs based on experiment results
- Continually learn about our users and our business to suggest new areas for experiments
- Work with the PM to propose new or follow-up experiments based on observations of qualitative and quantitative data
- Collaborate with your cross-functional team and core product squads to create high-quality designs that solve user problems and impact business objectives across the entire customer lifecycle
- Champion UX best practices to ensure we all make informed design decisions together. Lead discussions and present alternative solutions based on your understanding of user and business needs
- Proactively request and provide feedback from designers and a broader product team in order to continually raise our bar for quality.
- Design systems to make simple, elegant experiences and help improve design processes across the company
- Present (and advocate for) your work in a range of mediums and fidelities throughout the design process to different stakeholders (from peers to leadership)
- Contribute to strategic decisions around the future direction of Surfer
Job requirements
We might be looking for you if you:
- Have 3-4 years of experience designing digital products for a significant user base, especially in a high growth environment
- Speak and write English fluently
- Have a know-how and experience in leveraging data and research (Mixpanel, Looker, Metabase, Amplitude, Userpilot, Hotjar, Intercom, or similar)
- Have strong UX and CX background
- Have previous experience in SaaS/ PLG companies, Growth Teams and running growth experiments - would be a plus!