Design Strategy Lead

Posted Jan 27

Full Job Description

Chase's Design Strategy practice is growing, and we are looking for a Design Strategist Lead to focus on developing solutions that guide large scale innovation and solve complex financial problems for our customers.

As Design Strategy Lead, you will be responsible for developing holistic experience strategies and systems that reflect deep empathy for customers and provide scalable, integrated outcomes for our business. You will work closely with cross-functional leaders, using a variety of storytelling, visualization, and framing techniques to convey opportunities that will directly shape the development of our consumer facing products.

Responsibilities include:

  • Lead a multi-disciplinary team of researchers, product designers, technologists, and business experts to identify new opportunities that create value for customers in order to achieve shared goals
  • Create visual artifacts that capture insights, convey ideas, and inspire new thinking
  • Advocate for a human centered design process and take the lead in developing mindsets/ personas, Jobs to be done, end to end journeys, service blueprints, prototypes, and strategic frameworks
  • Synthesize disparate inputs from user research, competitor analysis, business requirements and data into compelling opportunities and visions
  • Develop, scope and lead design strategy initiatives collaboratively with internal partners including Digital and the Consumer and Community Bank business
  • Work hands-on with internal teams, to deliver inspiring and actionable designs/concepts/frameworks that consider customer desirability, technical feasibility, and business needs
  • Effectively communicate to socialize, garner support for deliverables, influence roadmaps and build consensus among stakeholders with diverse needs
  • Build relationships across the organization and connect the dots to ensure we deliver cohesive and meaningful experiences for our customers

Requirements:

  • 5+ years of experience with user experience, service design, design thinking, design research or related field
  • 3+ years of demonstrated success in leading, managing, growing and hiring cross functional teams
  • BFA or BA in related field or equivalent work experience
  • Experience in using a diverse set of methods & tools drawn from different functions, for example: Behavioral Design, Futurism, Interaction Design, Graphic Design, Service Design, Data Visualization, Strategy, Psychology, Ethnography, Human Centered Design, Systems Thinking
  • Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions - with a portfolio that includes a breadth of work
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions
  • Can work independently with intelligent initiative and collaborate easily and productively with teams.
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

Same Posting Description for Internal and External Candidates

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $133,000.00 - $180,000.00 / year