Developer Productivity - Staff Engineer

Posted Mar 6

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Description

What you get to do in this role:

# Job Summary

The candidate will be a senior member of the Developer Productivity engineering team, whose objective is to enable software engineers to efficiently build, test and deliver high quality and secure software using the ServiceNow platform
They will work on projects that improve developer satisfaction and maximize engineering productivity; create and maintain an effective DevOps toolchain and optimized workflows in the effort to improve the velocity of our software development life cycle
This is an exceptional opportunity to evolve the way our development community works, create the vision and deliver on how to make work, work better for our employees

# You will be a great fit if you:

are an experienced ServiceNow developer that is skilled in all phases of a value cycle, and have a demonstrable track record of delivering ServiceNow solutions to enterprise-grade customers
have a passion for leveraging tools to improve efficiency and have experience practicing continuous delivery
can demonstrate depth and/or breadth of DevOps expertise
are a good communicator that is comfortable speaking to a diverse audience of software and quality engineers, product owners and product managers; can interpret internal or external business issues and recommend best practices
are able to make data driven decisions and act as a mentor for junior developers

# Job Responsibilities

Provide DevOps expertise in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
Develop, configure and ensure operation of continuous integration (CI) and continuous deployment (CD) tools and infrastructure
Automate and improve development, build, testing and release processes; integrate and maintain code quality and security tools in a CI/CD pipeline
Build tools to improve developer experience
Collaborate across engineering and product teams to achieve a fast feedback cycle and collect reliable and actionable data
Propose and execute on initiatives that measurably improve development productivity metrics such as lead time, code deployment frequency, mean time to recovery (MTTR) of applications and change failure rate
Promote good engineering practices and educate development teams on tenets of DevOps
Cultivate and promote a learning environment for your team and other individuals
Create crisp and complete documentation to facilitate program reviews and decision-making process along with training manuals

Qualifications

To be successful in this role you have:

# Skills

Previous architecture or technical team lead experience in ServiceNow application delivery environments; deep understanding of ServiceNow design principles
Strong general knowledge of what might be referred to as the "DevOps toolkit": continuous integration platforms, infrastructure-as-code frameworks, application release automation tools, IaaS and PaaS technologies, etc
Working knowledge of CI/CD tools like Jenkins, GitHub Actions or equivalent
Experience with cloud infrastructure such as AWS or Azure; knowledge of Docker containers, or equivalent software orchestration and infrastructure tools
Understanding of secure software development principles and practices
Understanding of manual and automated testing principles and techniques
Strong organizational skills, with the ability to work independently as well in a highly collaborative, team-based environment
Experience in coaching teams with in-depth guidance on the effective organization of the delivery cycle.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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