DevOps Engineer - Communications

Posted Mar 2

Full Job Description

Come and join us! Analyze, design develop, solve and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and implement unit tests and unit plans. Review integration and regression test plans built by QA. Connect with QA and porting engineering as vital to discuss minor changes to product functionality and to ensure quality and consistency across specific products.

Duties and tasks are multifaceted and complex needing independent judgment. Fully proficient in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.


Responsibilities

Department Overview: The Communications DevOps team is an integral part of Oracle’s Communications Global Business Unit which provides large-scale Communications Cloud solutions, such as Enterprise Communications Platform (ECP) - Realtime Communications (RTC) and Internet-of-Things (IOT) services for industry-oriented SaaS cloud services. The Communications DevOps team provides the technical and operational support link between Customer Service teams, SaaS DevOps/Operations teams, and SaaS/PaaS development teams. The DevOps team is responsible for the overall health, performance, availability, reliability, and deployment of the Communications Cloud Services operating in the Oracle Cloud (PaaS/IaaS) environment. The team’s mission, goals, and objectives are based on advocating and implementing Agile, DevOps, DevSecOps, Site Reliability Engineering, and Automation Philosophies and Best Practices to achieve Excellence in delivering and operating Communications Cloud Services.


Position Description: “About the Job…”

The Communications DevOps Engineer position provides 24x7x365 coverage, requires working in rotational shifts, including on weekends and public holidays. The primary responsibility is the daily operations and maintenance of the critical Enterprise Communications Platform (ECP) and Communications SaaS services deployed in commercial and government Oracle Cloud Infrastructure and Database environments (PaaS/IaaS). Participate in the design, development, and implementation of operational, CI/CD, monitoring/observability, and cloud infrastructure services and capabilities. The team members continually exercise and grow diverse skills, thrive in an agile development environment, and given the autonomy and support to deliver the highest quality operational services possible to customers.


Roles and Responsibilities: “What You'll Do…”

  • Perform day-day operational activities to support production Communications cloud services and Enterprise Communications Platform (ECP) offerings’ alignment to “Service Level Agreement and Objective (SLA/SLO)” for Reliability, and Availability requirements and organizational “Operational Level Agreements” (OLA).
  • Perform duties as defined by Incident, Change, Service Request, and Problem Management processes.
  • Participate with the investigation, documentation, and resolution of issues affecting the cloud services and customers.
  • Using a data-driven process/attitude, author technical content to support the incident response process (e.g., postmortem/root cause analysis) and develop interim solution to prevent or quickly resolve current and future issues.
  • When not performing 24/7 operations duties , as a member of an Agile development team, you will be working on software engineering tasks such as design and development of services or capabilities that increase reliability, scalability, and reduce operational overhead through automation and orchestration principles.
  • Interact with colleagues on technical and Non-functional topics related to operations and support of Cloud Services.
  • Master technical and functional areas for the Communications cloud services and Enterprise Communications Platform (ECP).
  • Constant assignments to learn groundbreaking Communications & Cloud computing technologies, tools, and services.

Required Qualifications:

  • United States Citizenship
  • Holds or can be granted authorization for Criminal Justice Information Systems (CJIS) access.


Additional Qualifications:

  • 24/7/365 On-Call Shift Rotation, including on weekends and public holidays.
  • Occasional Travel

Desired Qualifications: “What the Perfect Candidate Will Have”

  • Strong experience with programming in a high-level language such as Python, Java, Golang, BASH scripting, JavaScript, etc.
  • Strong experience with telemetry, observability, and analytics tool/applications, (e.g., ELK, Kibana, Grafana, Prometheus, Splunk).
  • Strong experience with Microservice architecture, containerization technologies (e.g., Docker), and Cloud Native principles.
  • Strong experience with Kafka, RabbitMQ, APIs, REST, JSON, XML or other common standards, data structures and protocols.
  • Strong experience with continuous integration, delivery, deployment (CI/CD) tools and Pipeline development (e.g., GitLab-CI, Jenkins, CircleCI)
  • Strong experience with Agile, DevOps, and DevSecOps methodologies and practices.
  • Strong experience with ITSM/ITIL4 and Site Reliability Engineering practices
  • Strong experience with web/cloud-based software version control tools such as GitLab, GitHub, Git, BitBucket, Artifactory
  • Strong experience with cloud orchestration tools (e.g., Kubernetes, Chef, Ansible, Puppet, Terraform, and Docker).
  • Experience with IOT industry technologies (MQTT, CoAP, AMQP, DDS, WebSocket, Analytics, Digital Twin, etc.)
  • Experience with Communications technologies (Audio/Video codecs, SIP, STUN/TURN, SRTP, RTSP, RTMP, WebRTC)
  • Experience with networking technologies (SDN, routing, switching, IP addressing, DNS, Load balancers, etc.)
  • Experience with Relational Databases, SQL, Database Management tools, and Cloud Store technologies (File, Block, Object).
  • Experience in QA, Technical problem solving, and the ability to breakdown complex problems across multiple domains.
  • Experience with operations/support processes and tools such as: Incident Management, Organizational Change, Problem Management, Ticketing Systems (JIRA, Service Desk), operational metrics/critical metrics, Blocking issue processes.
  • Experience with major cloud platform(s): Oracle Cloud Infrastructure (OCI), Azure, Google Cloud (GCP), AWS, certification a plus.
  • Excellent communications skills - verbal and written English
  • Motivated to learn multiple, ground breaking technologies in the cloud industry
  • 4-year Degree with a technical major or equivalent experience (e.g., Computer Science, Systems Engineering, Engineering, IT, etc.)

Does this sound like you? If so, we hope to meet you!


Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/


An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer


As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and execute unit tests and unit plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.

As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and execute unit tests and unit plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.

  • Health insurance