Digital Channels Product Manager/Associate
JPM Payments- Digital Channels Product Manager - Associate
Full Job Description
The Digital Channels team is seeking a product manager for J.P. Morgan Access®, an award-winning client facing cash management platform that enables clients to connect and transact around the globe. The Digital Channels team has global responsibility for product management and sales support of J.P. Morgan Access®, an award-winning client facing cash management platform. Our digital solutions enable clients to connect and transact around the globe leveraging Online & Mobile, File Transmission, Integration and/or API options.
As a Digital Channels Product Manager, you will be defining and executing on the strategy that helps J.P. Morgan increase its market leadership position and simplifies our client experience. You will have global responsibility for strategy, product management, sales support, project delivery and client support for payment related features. You will partner with technology teams and business stakeholders to define a product roadmap and deliver maximum value to end users. This includes driving the successful completion of related deliverables, change management, budget and resource oversight, stakeholder management and commercialization of features.
Responsibilities include but are not limited to:
The Digital Channels Product Manager will:
- Own the client's end-to-end global online transaction initiation experience
- Interact with clients to better understand needs and identify opportunities for best in class solutions
- Define product strategy, roadmap and feature sets with input from regional and line of business teams
- Lead feature delivery, partnering with technology, operations, service, risk, compliance and legal teams
- Manage aspects of the Product Development Lifecycle using an Agile methodology
- Collaborate with implementation, support, sales and marketing to rollout features globally
- Drive operational and client issues, to resolution, including client escalations where applicable.
- Demonstrate superior judgment to mitigate risk; foster an environment where risk/control issues are escalated and creative solutions are identified
Qualifications:
- 5+ years of experience in a product or product-related function with experience in one or more of the following areas as a plus: consulting, sales, operations management, or technology
- Knowledge of cash management, particularly global transaction initiation across all pay methods and related clearing rules (NACHA, SWIFT, ISO, etc.)
- Successful track record of leading large-scale initiatives in a matrix environment
- Software development lifecycle with a strong preference to agile
- Highly collaborative, team focused working style
- Strong interpersonal skills and ability to work across disciplines
- Undergraduate degree is required, graduate degree in a relevant field is a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
Jersey City,NJ $82,650.00 - $115,000.00 / year