Digital/Technical Product Manager Lead

Posted Jan 15

Purpose of Job

We are currently seeking a dedicated Digital/Technical Product Manager Lead, Digital Ecosystem for our regional office location in San Antonio, Texas. This role can also be performed in a remote work environment.

In this strategic role, you will report to the Chief Digital Officer at Life Company, to assist with shaping the direction and formation of the extended digital ecosystem for LifeCo. You will have a diverse portfolio of digital work, to improve the end-to-end customer experience. You will be responsible for coordinating across stakeholders in the business, design, technology, Enterprise partners and third-party providers including insure-tech companies, to develop and implement an extended digital ecosystem that positively impacts member acquisition, servicing and claims.

Job Requirements

Digital Technical/Product Managers lead the discovery, delivery, and performance of digital and technology products for USAA and its members. They also collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Digital Technical/Product Managers often design and drive implementations of multi-platform technologies and digital solutions. They may also optimize and improve existing products and experiences across delivery channels and platforms.

What you’ll do:

  • Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
  • Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
  • Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
  • Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
  • Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
  • Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
  • Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
  • Actively manages ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan among team and stakeholders.
  • Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
  • Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.

What you have:

  • Bachelor's degree OR 4 additional years of related experience beyond the minimum required.
  • 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
  • Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
  • Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.

What sets you apart:

  • Hands on proven experience of working with insure-tech companies and/or technology firms and design firms to enable the formation of digital ecosystems.
  • Proven excellent Project Management experience.
  • Experience gathering business requirements from various stakeholders and translating those requirements into digital journey flows and business cases.
  • Experience in digital claims a plus.
  • Excellent stakeholder management expertise.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $118,800 - $213,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAJobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.