Director, Client Success
About Atropos Health
Atropos Health is the developer of GENEVA™ OS , the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence.
About the Role
The Director, Client Success is a customer-facing leadership role working directly with Atropos Health’s Life Sciences customers and partners. The role has broad responsibilities both internally and externally with the goal of driving customer satisfaction, commercial success, and Atropos Health’s product development activities. The Director, Client Success will play a key part in the development and evolution of the Client Success function as Atropos Health continues to grow.
Responsibilities
- Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction in partnership with the Clinical Informatics team.
- Partner closely with Atropos’ Product team to provide client feedback and suggestions for new features and enhancements.
- Monitor usage metrics and key performance indicators to ensure customer satisfaction.
- Act as a Life Sciences subject matter expert both internally and externally.
- Partner closely with the Life Sciences Sales team to generate meeting content and value stories, aligning Atropos Health’s capabilities with customer needs.
- Own pre-sales activities in support of key meetings.
- Become proficient in Atropos Health’s proprietary Temporal Query Language (TQL) to query data, understand patient counts, and run simple studies.
Minimum Qualifications
- Excellent verbal and written communication skills are required for this role.
- Strong initiative and the ability to work independently.
- Prior experience working with real-world healthcare data (EMR, claims, etc.) and life sciences companies (pharmaceutical and biotechnology) is required.
- Strong technical skills and hands-on experience with SQL is required. Additional coding languages (e.g., R, Python) is a plus.
- Prior experience working and proven aptitude in a startup environment.
- Bachelor’s degree with at least 7+ years work experience in healthcare, consulting, or pharmaceuticals/biotech is required.
Reporting
The Director, Client Success reports directly to the VP, Client Success, Vinny Marino.
Location
We are a remote first company! You must be currently authorized to work in the United States on a full-time basis. We cannot support visa sponsorship at this time.
Our Core Values
- Bias to Action. We are driven by urgency and persistence, ensuring our actions contribute to the relentless pursuit of our mission.
- Intellectual Honesty. We are committed to the integrity of our work, seeking truth, and building transparent methodologies that go beyond industry norms.
- Compelled by Curiosity. We seek to solve the unknown, push boundaries, and do not accept the status quo.
- Impactful Innovation. We pioneer solutions that pursue equity and representation that have a transformative impact for our customers, users, and patients.
- Mindful Mentorship. We approach all interactions with an empathetic understanding, actively investing in the growth of each other and our customers.
Perks
- Health & Wellness. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance.
- Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
- Financial Wellness. Save for retirement through our 401k plan with Human Interest.
- Flexible Work Environment. We're a remote first company with a flexible vacation policy.
- Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.
At Atropos, we are committed to fostering a diverse, inclusive, and equitable workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We are an equal-opportunity employer that does not discriminate on the basis of race, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetics, disability, pregnancy, veteran status, or any other legally protected status.