Director of Business Operations

Posted Jun 22

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We're suffering from a national shortage of substitute teachers.

Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.

After more than 7 years in operation we are working with over 4000 schools in 7 states and have filled over 500k teacher absence days. We're a post-series C company with about 80 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented groups) and over 50% women. Our board of directors is also 75% women and 75% people of color.

We’re a diverse and inclusive team. We find it easy to get up in the morning and work for teachers, schools, and students.

POSITION SUMMARY:

The Director of Business Operations will contribute to the growth of Swing Education’s marketplace by developing and owning strategic analyses and business performance management tools that help identify and prioritize key opportunities for Swing. They will provide actionable business insights to help Swing drive towards profitable unit economics and scalable operations, effectively and efficiently, on both sides of its marketplace nationally.

An ideal candidate for this position is a fast learner, analytical, resourceful, detail oriented, and proactive. They must be flexible to work in a fast paced, highly collaborative, and innovative environment while working with all levels within the company. This position reports to the COO.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work closely with Executive Leadership Team to prioritize and drive development of dashboards and tools to monitor the health of Swing’s marketplace, surface risks, and support operational and strategic decisions across the Company
  • Lead development of models and analyses to generate actionable business insights and recommendations to inform strategy for cross functional teams
  • Proactively identify challenges in the business that require intervention; investigate and strategize on solutions with respective business leaders
  • Partner with Engineering to ensure credibility and robustness of data and analytics
  • Manage and coach team of BizOps analysts and business partners
  • Facilitate biannual planning processes, including top line goal setting, development of strategies and OKRs, and coordination across team
  • Lead the development and delivery of key business reviews across the Company
  • Lead development of supporting materials for Board and investor relations
  • Manage team of Revenue Ops resources responsible for revenue tooling and operations

REQUIREMENTS AND QUALIFICATIONS:

  • BA/BS degree in quantitative or business field
  • 6+ years work experience in consulting, data analytics, banking, or other quantitative or analytical role in tech and operations management
  • Highly analytical with the ability to translate between strategic business decisions and their quantitative implications
  • Detail-oriented with great organizational skills, but comfortable with ambiguity
  • Strong business analytical skills with experience in data analysis tools such as SQL and Microsoft Excel.
  • Advanced proficiency in SQL and business intelligence/data visualization tools a plus.
  • Strong written and verbal communication skills, able to facilitate cross functional discussions
  • Foundational P&L understanding, performance management frameworks (e.g. OKRs), org structure and behavior
  • Curious, learning mindset coupled with excellent investigative skills
  • Proactive, entrepreneurial self starter, naturally takes ownership and looks for opportunities to drive business results in a fast paced, dynamic environment
  • Strategic thinker who can formulate and communicate a simple, clear plan and build consensus
  • Presentation, Excel, strategy (e.g. decision trees, market and competitive landscape evaluation), group facilitation

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

  • Medical/dental/vision benefits
  • Flexible Time Off (FTO)
  • Paid holidays
  • Parental leave
  • Stock options
  • Professional development reimbursement program
  • Co-working membership reimbursement
  • Mission-driven work
  • Fun, collaborative, balanced culture

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.