Director of E-Commerce
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About the Role
At Win, we tackle complex eCommerce and business challenges for top DTC brands. The Director of E-commerce is the leader of the team responsible for successfully delivering large-scale digital projects, e-commerce long-term strategy, and day-to-day support on store management tasks for the eCommerce portion of our owned brands. Win leverages the Shopify platform for all of our brands. We also use several applications within the Shopify app ecosystem to support these stores. Their primary goals are to use proven tools, techniques, and methodologies to build great online solutions and manage a cross-functional team of designers and developers to help execute those ambitions.
As the Director of Ecommerce, you act as both a player and a coach. You can execute tactically and think strategically, managing the work of the digital product managers, UX, and developers on how to best be effective and partner with other teams and stakeholders. You are adept at strategic thinking to deliver value, conversion rate, and AOV optimization and exceed expectations. You are a creative problem solver and a great communicator. You also serve as a leader - one who can articulate the project or strategy vision and rally the team - and an advocate, representing both the client’s and WIN’s interests.
This role will report directly to the VP of E-commerce and directly manage a small e-commerce team. This fully remote position can be based anywhere in the US.
What You’ll Do
- Serve as Director for Win’s E-commerce channel, providing short and long-term strategies to maximize revenue and profitability that align with WIN’s overall goals.
- Build out templates, processes, and systems that will allow Win to move more nimbly and to scale.
- Execute day-to-day store management tasks, including updating product information, releasing new products, and updating site creatives or assets to support ongoing campaigns.
- Oversee user experience and website performance testing and auditing with the support of the design and development team, including user testing, A/B testing, and analytics monitoring to optimize conversion rate and AOV.
- Direct e-commerce roadmap, key project parameters, where applicable, for new features, including timeline, scope, risks, quality, testing, and launch for all eCommerce-related projects.
- Articulate e-commerce strategy and vision across cross-functional and brand teams to streamline communication and prioritize opportunities to drive maximum success.
What You’ll Bring
- Minimum of 7+ years of project management, store management, or team project lead experience in eCommerce with 5+ years in leadership.
- Experience providing guidance and mentorship to other team members, ideally as a director.
- Experience in conversion rate, AOV optimization, A/B testing, and user experience.
- Ability to think strategically and execute tactically
- Preference for experience working in an agency or consultancy setting.
- Strong communication skills, including an eye for detail and an appreciation for well-written documentation.
- Experience juggling multiple projects; the ability to prioritize and resource according to changing circumstances.
- Drive, adaptability, an innate sense of urgency, and the flexibility to adjust to changes while working in a fast-paced environment.
- A solid track record; the proven ability to manage stakeholders and influence the success of a project.
- Excellent analytical, problem-solving, and troubleshooting skills.
- A strong understanding of project management methodology, including standard documentation, constraints definition, goal-setting, risk management, and stakeholder management.
- A baseline, working knowledge of web development, and experience leading web development projects.
- A bonus if you have any of the following:
- Experience working in an agile scrum environment.
- Experience working on large-scale projects with enterprise customers.
- In-depth knowledge of information technologies
- Strategy experience in web development projects (e.g., marketing, content strategy, site architecture, etc.)
About Us
At Win, we acquire exceptional, customer-focused companies with a proven track record, then work with our team of world-class experts to take them to the next level. So, instead of trying to scale alone, every brand that joins Win becomes part of a ready-made community and instantly benefits from decades of expertise, as well as pooled resources, shared operational costs, and economies of scale.
It’s a tried and trusted model that we’ve implemented across a broad but carefully curated portfolio spanning everything from customizable apparel and fitness accessories to home fragrances and pet products. But no matter the market, our businesses all share three things in common: an obsession with making their customers happy, a category-defining brand, and clear growth opportunities.
if you are a dynamic professional looking to have an impact on some of the most exciting brands on the market - Let's start a conversation.
Win is an equal opportunity employer that celebrates the diversity of our staff and inclusive work environment. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
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