Director of Operations

Posted Mar 13

JOB DESCRIPTION

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Director of Operations is responsible for overseeing and optimizing the daily operations of the organization to ensure efficiency, productivity, and profitability. This role involves strategic planning, process improvement, resource management, and team leadership to drive operational excellence.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES
  • Develop and implement operational strategies to achieve organizational goals and objectives.
  • Streamline processes and procedures to enhance efficiency and productivity across departments.
  • Optimize resource allocation to maximize utilization and minimize costs.
  • Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
  • Collaborate with cross-functional teams to align operational activities with overall business objectives.
  • Lead and mentor a team of managers and supervisors to ensure effective communication, teamwork, and professional development.
  • Establish and maintain relationships with vendors, suppliers, and other external partners to support operational needs.
  • Ensure compliance with relevant regulations, standards, and policies.
  • Evaluate and implement new technologies and tools to enhance operational capabilities.
  • Prepare regular reports and presentations for senior management to communicate operational performance and strategic initiatives.
QUALIFICATIONS AND SKILLS
  • Bachelor's degree in business administration, operations management, or a related field; Master's degree preferred.
  • Proven experience in operations management, with a minimum of 5 years in a leadership role.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
  • Demonstrated leadership abilities, including the ability to inspire and motivate teams to achieve goals.
  • Proficiency in project management methodologies and tools. PMP certification preferred, but not required.
  • Knowledge of relevant industry regulations and standards.
  • Experience with budgeting, financial analysis, and cost control.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Certification in operations management or related field is a plus.

Link to All Staff Competencies and Mental and Physical Requirements

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.