Director of Operations

Posted Jul 13

Description

Reporting to the CEO, the ideal candidate will lead the robust but constantly evolving central operations functions for GlobalGiving UK to support the smooth running of the organisation and achievement of its objectives. The main areas of focus will be: Finance, Charitable Operations & Compliance, Risk Management, Talent and Culture and Facilities.

The role is a broad and varied one and is ideal for someone with the mental agility to flex between different functions in the blink of an eye; being equally happy working at a strategic level and getting their hands dirty in the weeds.

The ideal candidate will have a forensic level of attention to detail, whilst inspiring the team with their big picture vision. They will have the ability to navigate the organisation with ease and quickly gain credibility and authority allowing them to work effectively with their many and varied stakeholders. Their communication skills and ability to articulate complex projects in a clear and deliverable way, especially in a written format, will be fantastic and inspire confidence.

Working in close collaboration with our Global Operations, HR and Finance functions based in the US, they will be leading a small but diverse team of functional experts and administrators based in the UK; managing external relationships with legal, banking and HR professionals and auditors.

We have a collaborative work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Primary Responsibilities

Leadership and Staff Management

  • Lead the UK Finance and Operations team, currently three staff.
  • Motivate, develop and equip the team with relevant skills, knowledge and resources, enabling them to successfully deliver objectives across their functional areas.
  • Actively contribute as a member of the UK Senior Leadership Team (SLT), focussing on developing, implementing and communicating the UK & EMEA regional strategy.
  • Serve as a member of the Global Operational Excellence (OpEx) leadership team, focused on running the global organisation, executing priorities, managing risks, identifying and resolving blockers, and resolving or escalating operational issues.
  • Oversee vendor or contractor relationships and performance, including for legal services, HR services, auditors, etc.
  • Report on operational viability, escalating emergent, high-priority issues to the CEO.
  • Ensure that management information, budgeting, and planning processes are maintained and shared with relevant teams.
  • Work with the CEO to play an active role in developing operational strategy and plans.
  • Ensure Racial, Equity, Diversity and Inclusion (REDI) are factored into all policies and practices, influencing culture and leadership.

Organisation Operations, Compliance and Governance

  • Ensure GlobalGiving UK maintains a high standard of compliance, remaining up-to-date on changing legislation and regulations that might affect the charity.
  • Review, maintain and develop legally compliant policies and operating procedures required to ensure compliance with relevant regulations.
  • Lead on submissions to Companies House and the Charity Commission.
  • Review third party contracts and agreements for legal compliance and financial risk, referring to our Global Legal Counsel and external legal advice as needed.
  • Assist the CEO in the planning and preparation of papers and presentations for board and executive meetings.
  • Work closely with the board treasurer to ensure management accounts, budgets and all other financial information are clearly and correctly communicated.
  • Provide regular updates to the Board of Directors on our risk management processes and procedures, as well as any significant risks identified.

Finance

  • Provide support to the CEO in maintaining financial and budgetary information, and producing interim forecasts and longer term financial modelling.
  • Work with the Finance Manager to produce and monitor monthly management accounts, financial reporting, forecasts and analysis for the CEO, UK board, UK Growth team and SLT.
  • Manage monthly payroll and process staff payments.
  • With support from the Finance Manager and SLT, lead the annual audit process and ensure timely filing of official / statutory documents.
  • As a member of the SLT, provide strategic financial and business services direction and oversight across the organisation, and ensure that the charity’s operations continue to be underpinned by a sustainable financial model.

HR

  • Lead the design and delivery of an effective HR strategy for the UK organisation, focussing on high quality, customer focussed HR services that are aligned with the organisation’s strategic objectives.
  • Provide best practice employee relations advice and guidance to SLT.
  • Act as the day-to-day lead for all UK HR matters.
  • Ensure effective recruitment, selection, induction and retention practices that promote and celebrate inclusivity and diversity.
  • Collaborate with the US talent team, contributing to strategic development, organisational culture, planning and sharing of HR policies.
  • Lead on special HR projects for the UK team e.g. employee reward and recognition, learning and development and organisational culture.
  • In collaboration with the CEO, consistently review and update staff benefits.
  • Create a robust Learning and development (L&D) strategy, aligned with organisational objectives and priorities.

Requirements

Experience

  • 7-10 years experience that includes complex operational management, preferably within a charitable organisation
  • 3-5 years of experience in senior leadership roles, with a demonstrable track record of success
  • Direct knowledge of and experience of managing a range of support activities including Finance, HR, and Facilities
  • Experience in financial management and analysis, developing and monitoring budgets of £10M+
  • Experience of managing remote working teams and working with International teams
  • Skilled at strategic planning and project management; strong organisational skills and a forensic level attention to detail
  • Ability to work independently on broad topics and balance multiple projects at once; self-starter
  • Comfort and ability to work within lean resources and on a small team; a doer, who is dependable and happy to get actively involved in a wide range of tasks
  • Judgement; ability to think critically and strategically and use tact to communicate desired approaches
  • Analytical thinker and problem-solver who can articulate options and make effective decisions or recommendations under critical conditions
  • Skilled collaborator and influencer who can work well with others and build good relationships with leaders, staff and stakeholders
  • Demonstrably proactive in resolving issues and adding value to aims and objectives
  • Experience of influencing colleagues to win support for new directions and initiatives
  • Comfort with digital systems, analysing and presenting data and using technology for social good
  • Fluent in English, with strong written and verbal skills
  • A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Desirable

  • Recognised accountancy qualification
  • FCIPD qualified
  • Experience in effective international grant making

Benefits

Salary + Benefits

Salary range: £62,000 - £72,000

This is a full-time position reporting to the CEO. Benefits include remote work (within the UK), professional development opportunities, International travel and a meaningful job where you can go home at night and say,

"Today, my work helped more than 700 kids get their essential health and educational needs met" (One of many true stories.)

And of course, we've also got you covered with benefits like company pension, Group income protection, an online health and wellbeing assistance programme, paid sabbaticals, and generous holiday entitlement.

Location

This is a full-time position reporting to the CEO of GlobalGiving UK. Home based (in the UK) with travel to team meetings (1-2 times per month) in Central London and other meetings as required. The postholder may be required to travel for short periods within the UK or overseas, particularly the US.

Applicants must have the full legal right to work in the UK without restriction prior to application.

We are an equal opportunity employer and value diversity in our organisation. We do not discriminate on the basis of. age, gender, race, disability, pregnancy, marital status, sexual orientation, gender reassignment and religious background

Application Process

Please submit a CV and cover letter addressing, with specific examples how you meet the requirements of this role. The deadline for applications is Monday 31st July 2023 at 09:00 BST. However we do encourage applicants to apply as soon as they can as we will be inviting shortlisted candidates to complete initial assignments prior to the closing date. First interview stages will likely run w/c 7th August and w/c 21st August.