Director of People
Join us to Improve Health Equity for 5 Million People!
CareMessage is the Health Equity engine of the United States. Our mission is to leverage technology to improve health equity for people from low socioeconomic backgrounds, with a core focus on the safety-net organizations that serve them best: federally qualified health centers (FQHCs), free and charitable clinics, Indian Health Service (IHS) health facilities and Native American-focused health centers. The CareMessage platform allows healthcare organizations to communicate with patients at scale, prompting patients to action via technology-enabled solutions designed to increase access to care, improve clinical outcomes and address social drivers of health.
Nationally, CareMessage is proud to work with over 400 customers in 43 states. Since 2013, safety-net organizations have leveraged CareMessage to reach over 17 million low-income patients with over 350 million text messages.
Founded in 2012 at Stanford University, CareMessage has raised over $35 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, Twilio.org, Direct Relief, Biogen, and many more.
$157,464 - $157,464 a year
Executive Summary
CareMessage is looking for a senior-level Director of People with experience and skills to build and own the people and HR discipline at CareMessage. This is an opportunity to leverage your expertise to create and own processes that will set our organization up for success in charting the charting the course for the employee journey at CareMessage, owning the benefits and trainings that help us retain and grow our talent, and partnering with the executive team to build upon, refine, and execute our DEIB-first people practices.
Our Director of People will be coming into a foundation of people processes that have been intentionally built to prioritize a DEIB-first approach. Our executive team has been leading the creation and promotion of DEIB-centered people practices, and we are looking for a partner who ensures our team delivers on these principles publicly and internally. At CareMessage, we hope those who join our team are able to blend skills and mission to do the most meaningful work of their career. Working with one direct report to start, our Director of People will play a key role in helping the organization deliver on this.
Responsibilities
Reporting into the CEO, CareMessage is looking for a Director of People to help us accomplish the following goals:
I. Diversity, Equity, Inclusion and Belonging:
- Ensure a focus on DEIB in every single aspect of the organization’s people strategy and processes.
- Harness our already strong focus and emphasis on DEIB when building out internal people-related policies while devising new ways to reinforce and improve upon this emphasis.
- Drive initiatives to promote diversity, equity, and inclusion throughout the organization. Establish metrics to measure progress and hold the company accountable for its commitments.
II. Employee Experience
- Performance Management and Employee Growth: With a DEIB-first lens, enforce and maintain the best-in-class employee lifecycle, from L&D to performance reviews, onboarding and everything in between.
- Talent Acquisition and Onboarding: With a DEIB-first lens, in partnership with People Managers, support talent acquisition efforts, including sourcing top talent, developing recruiting processes, and building a strong employer brand to attract diverse candidates.
- Compensation and Benefits: With a DEIB-first lens, own the refinement and improvement of our global compensation frameworks. Serve as a key partner to the CEO, Exec Team and the Compensation Committee on our Board of Directors.
III. Leadership and Collaboration
- Identify and measure organizational KPIs and OKRs for our people from a DEIB-first perspective.Manage and grow our small but mighty People Team; evaluate and manage all third party People vendors and partners.
- With a DEIB-first lens, work closely with our Exec Team on key People strategy questions, including organizational design, succession planning etc.
- With a DEIB-first lens, work closely with our People Managers to coach them on our People policies and grow their People Management skill-sets in alignment with CareMessage’s values.
IV. Compliance and Legal
- Understand and apply HR/People compliance rules and guidelines, from federal laws like HIPAA to state-specific employment laws, and everything in between.
- Advise the executive team on relevant compliance and employment law and introduce best practices to protect the organization.
- In partnership with outside counsel, advise the company on all legal issues related to employment.
Requirements
Process and Detail Oriented: You are able to build processes and playbooks effectively in alignment with executive team members. You are organized, detail-oriented, self-motivated, and possess excellent time management skills.
Startup: You thrive in environments where there is an opportunity to deliver outsized impact with limited resources. You embrace ambiguity and accept the challenge of ‘building the plane while flying it.’
DEIB Success: You have experience leading organizational initiatives that promoted DEIB in a tangible, measurable and meaningful way.
Fully Remote: You have experience leading People and Culture initiatives in a fully remote company before.
Values Alignment: You believe that values are more than just words on a document, and genuinely care about building a culture where people do their best work.
Strategic: You are able to think how to align your and your team’s work to the organizational long-term strategy, and keep the long-term in mind while focusing on tactical objectives. You are comfortable presenting to senior audiences and supporting team members in alignment with people managers.
Analytical/Data-Driven: You care about leveraging data and insights to define the problems that are worth solving, and tracking progress towards solving those problems.
People Leadership: You have managed people before and have been a part of developing/informing People/HR policies in some form of leadership capacity.
Annual Compensation: $157,464 (this is the starting level compensation for this role, with room to grow over time based upon performance)
Working at CareMessage
We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.
We compensate fairly and equitably
Flexible work hours; fully remote team
We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world
Paid parental leave for biological and adopted children
We give you time off to thrive
- Half-day Fridays, every Friday
- 18 paid company holidays, including a one week mid-year and one week end-of-year break
- 9 wellness days to be used for self-care- or anything that comes up in life
- 15 days of PTO
- 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
We support your health, wellness, and growth
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
- PerkSpot: Instant access to discounts on products & services from hundreds of vendors
- Annual budget for professional and personal development (webinars, online courses, books, and more)
- Volunteerism incorporated in onboarding and encouraged on an ongoing basis