Director of Product Design

Posted Dec 5

Description

Booksy connects beauty, wellness and health professionals with local customers, powering hundreds of millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.

As a Booksy Employee, You’ll Join a Team Of 800+ Around The World Building The Fastest Growing Appointments Marketplace. Regardless Of The Position You Hold, You’ll Make a Direct Impact Every Day Helping Our Providers Grow Their Businesses And Build Loyal Client Relationships In Their Communities. Our Inclusive, Remote-first Team Operates

With a Shared Commitment To Our Values

  • People first: We empower and elevate the service provider, the consumer, and their communities.
  • Act like an owner: We take responsibility for our actions and their results.
  • Work as a team: We collaborate and care about the success of our team and others.
  • Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.

Ready to join us? Read on for more.

Role Overview

We are looking for a Director of Product Design who will shape the future of customer interactions and experience across our entire suite of products. This role is key in defining and implementing an overarching UX strategy and approach and ensuring it is in sync with our value proposition and business goals. You will play a critical role in ensuring that Booksy is a design-driven company and will focus on creating an intuitive and inspiring product for both Providers and Consumers. You will ensure the organization understands the business value of delivering such products and will lead the design team in executing projects with speed and agility. 

You will lead a team of designers and UX writers embedded into respective product development teams and report to Booksy Chief Product Officer. This is a critical leadership role that will have a broad strategic impact, influencing not just product development but also overall business strategy.

The role is remote, with occasional travel involved and preferably based in the UK, Spain, Portugal or Poland. 

Key Responsibilities

Define UX principles, vision and strategy for Booksy 

  • Develop and execute a comprehensive UX/design strategy aligned with our company's goals and vision
  • Articulate UX/design vision and principles guiding our approach 
  • Use design language to influence strategic decision making, communicate strategic concepts, and facilitate understanding of direction we want to take product experience at Booksy 
  • Lead innovation - analyze, identify and propose solutions that continuously enhance customers experience, help us think big and add a competitive advantage to our offering 

Establish and operationalise customer focus 

  • Ensure that all product development is grounded in customer needs and informed by customer evidence 
  • Champion customer-centric Design and partner closely with product and engineering teams to integrate UX best practices into every stage of the product lifecycle.
  • Ensure usability of our products is top notch and adds to a delightful experience 

Craft, operational excellence and impact 

  • Leverage user research, usability studies, and analytics to continually refine and enhance user experience, driving data-informed design improvements.
  • Establish an operational rigor in the Deing team - build and refine scalable design processes, tools, and systems that support rapid growth, enabling your team to deliver high-quality, consistent results without compromising agility.
  • Establish and practice a set of design-led methods to facilitate discovery, ideation and innovation 
  • Establish and leverage design practices such as usability studies or rapid prototyping to drive fast, iterative execution and speed up time to value 
  • Stay abreast of UX trends, tools, and technologies, driving innovation in design practices to maintain our competitive advantage.

Leadership, team development and collaboration

  1. Foster an effective collaboration between product development functions - product, engineer, data and research 
  2. Ensure design team is partnering with other product development teams and actively impacting the whole product development lifecycle 
  3. Collaborate with leaders and stakeholders across Booksy organization to align UX initiatives with business objectives and drive product success
  4. Hire, coach and develop a high performing team of designers and UX writers 
  5. Foster a culture of design craft, continuous improvement and innovation that attracts and grows top talent 

Requirements

  • Product/UX design experience with increasing scope and complexity.
  • Experience with a diverse suite of digital products, ideally including both consumer and SaaS/B2B products. Credibility and experience gained bringing multiple products to market 
  • Customer focused mindset backed up with a toolkit to work back from customers. 
  • Well established product design craft expertise and proficiency in using design tools and methodologies to enhance product development.
  • Ability to communicate clearly and impactfully across all organizational levels, particularly using the language of design to inspire, align and deliver impact 
  • Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration.
  • Pragmatic with speed over perfection mindset.   
  • Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions.
  • High comfort with ambiguity and frequent change. Ability to navigate from ambiguity to clarity, drawing upon expertise and design process to create structure.
  • Leadership skills and track record of leading, building and developing high performance teams.
  • Comfort and experience of moving between strategy work, thinking big and framing designs in the context of the broader customer experience and long term vision and getting hands on and deep into the details
  • Ability to work closely, build trust and alliances across stakeholders, domains and functions within and outside product development 
  • Self-starter comfortable working independently with minimum steering or supervision. Ability to proactively plan ahead, look around corners, and define the next step

Benefits

  • The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
  • Flexible working hours and opportunity to work remotely within your country.
  • Work in a welcoming team which is always ready to help.
  • Opportunity to develop in an international environment - we have teams in 6 countries.
  • Additional benefits that might differ depending on the location.

Sounds interesting? Apply by completing the recruitment form

~ Booksy Team