Director, Product Design

Posted Aug 17

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver, and analyze online training that’s engaging and effective.

As the Director of Product Design, you will play a pivotal role in driving the strategic and executional design direction of our products while supporting a team of highly talented product designers. Your deep understanding of user-centered design principles and keen eye for detail will guide our product design team in crafting outstanding and cohesive customer experiences.

Our ideal candidate will be a strong proponent of design thinking, strategically oriented, familiar with modern design tools, deeply experienced in Figma, and someone with highly refined taste to drive quality and consistency for products across our platform. You are a strong team leader, and passionate about building a unified product + brand experience to create true connection with customers. You effortlessly shift context between solving for the larger customer journey and the micro details that make or break a good design. You have compassion for your team and work dilligently to foster a creative culture of collaboration, positivity, innovation, and growth.

Essential Functions

Strategic Design Leadership:

Provide strategic direction and vision for the product design team, aligning design efforts with roadmap and overall business objectives.
Collaborate with stakeholders, including product managers, engineers, and executive leadership to define design strategies that meet customer needs and increase product engagement.

Team Management and Mentorship:

Lead, inspire, and mentor a team of product designers, nurturing their skills, and fostering growth and strategic opportunites for innovation.
Map growth opportunities for team, provide thoughtful feedback, identify areas for improvement, and offer an expert perspective within product design critiques to drive high-quality, iterative, and customer focused design.
Support and motivate the team to manage deadlines in collaboration with product and engineering partners to reliably deliver against roadmap goals.

End-to-End Customer Journey:

Champion a user-centered approach to design, ensuring the end-to-end customer journey is seamless, intuitive, and delightful across our platform.
Collaborate with product and internal customer teams to build a close connection to customers, understand user needs, and incorporate actionable insights into the design process.

Brand and Product Cohesion:

Oversee the integration of brand elements into product design, maintaining consistency and cohesiveness across all touchpoints.
Ensure that the design team adheres to established design guidelines and best practices. Be an advocate for design excellence and experiential best practices throughout the company.

Drive a Culture of Collaboration:

Foster a collaborative culture that encourages open communication and effective cross-functional teamwork. Help shape our processes and approach to good design to bring exceptional work to life.
Lead ideation sessions and emphasize the importance of live problem solving with members of design and cross-functional teams. Be willing to roll up your sleeves and demonstrate solutions by example.
Quality Assurance and Design Standards:

Implement design quality assurance processes to maintain high design standards and consistency in product deliverables in accordance with our design systems and brand guidelines.
Keep abreast of design trends and industry developments, incorporating relevant advancements into the team's workflow.

Requirements

Bachelor's degree in Graphic Design, Interaction Design, or related field
Proven track record with 15+ years in product design with at least 5+ years experience managing or leading product design teams
Exceptional understanding of user-centered design principles, UI design principles, and best practices
Demonstrated expertise in crafting cohesive, exceptional customer experiences across digital products
Strong ability to think strategically and translate business objectives into customer-focused design solutions
Experience in conducting user research and leveraging insights to inform design decisions
Excellent leadership, communication, and presentation skills, with the ability to influence and inspire cross-functional teams and stakeholders
Strategically minded individual who seeks new opportunities to make an impact
Passionate about end-to-end customer experience holistic of product and brand
A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
Great team player, highly self-motivated. Ability to collaborate closely with product managers, product designers, engineers, and copywriters
You are resilient, reliable, and optimistic

Preferred

Previous experience working in a SaaS or software product led company
Familiarity with design systems and their implementation to scale design efforts
Knowledge of front-end development technologies and their impact on design decisions

The pay range for this position is $201,000 to $301,400 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.

Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

(For information about Articulate's privacy practices, please view our Privacy Notice)