Director, Product Enablement
Who You Are
It takes true expertise to explain complex ideas simply— and you’ll always be the first to point it out. You have a passion for understanding products through all their intricacies, and a knack for distilling that information outward. You’re a teacher at heart, with a love of new puzzles; you thrive in dynamic, fast-paced environments.
You understand that innovation and experience should always be in balance; you lean on what you know while stretching towards new processes and possibilities. Your deep understanding of curriculum development is the backbone you use to implement new advanced learning strategies— you deeply believe there’s a way to make training a positive experience for even the least tech-adept customer.
Sound like you?
You might be the transformative Director of Product Enablement that Swoogo is looking for. In this strategic role, you’ll orchestrate the overarching vision and direction of our product enablement efforts, collaborating at a leadership level and steering the department towards a future marked by innovation, efficiency, and holistic success.
About the Role
In this role you will:
- Understand the direction and vision of the company and the vision set by the SVP of CX to develop a strategy and approach for Product Enablement and customer training
- Own Enablement Services – Coach and lead our customers through product training and enablement with a strong focus on build a self-supportive customer base
- Oversee curriculum development - develop the direction and process of curriculum design and implementation in conjunction with the CX leader.
- Build a team and process that reliably trains new users to a place of proficiency in the platform in a timely manner.
What You’ve Done Before
- Built and implemented curriculum standards, systems and processes.
- Identified key objectives and strategies in curriculum design based on business needs
- Experience using CRMs (Salesforce/HubSpot) and can understand and design processes using these systems
- 5-8 years experience in Education/Training
- 3-5 years SaaS Experience
- Experience leading and mentoring a team
- Empathy, Honesty, and Transparency
- Ability to gracefully work through challenges of a fast paced, fast growing startup
- Strong interpersonal communication skills,
- The ability to multitask and manage pressure with a smile
- No problem with working remotely— our whole team is distributed!
It’d be Great if You’ve Done This
Familiarity with the Events industry
Benefits & How We Work
Learn more about Swoogo and how we work.