Director - Wholesale Financial Operations
About the Role:
As Director of the Wholesale Financial Operations Organization, you will be leading a team responsible for Accounts Receivables Management and Dispute Resolution for the Windstream Wholesale customer segment. This position demands a self-starter who is comfortable engaging customers and business partners across the organization to achieve goals and work across functional groups.
Responsibilities in the role include:
- Ability to set organizational objectives and priorities that align with strategic objectives
- Communicate to senior level management within the Company by providing timely and effective communications and reports.
- Negotiate resolution of complex disputes with customers with objective of achieving most favorable financial outcome for Windstream
- Identify process improvements and automation opportunities to drive operational efficiencies within the team
- Routinely review financial data to set priorities for the team. Follow-up regular to ensure objectives are being met
- Train, mentor and communicate with team members to drive higher employee engagement
- Present monthly operating results to senior leadership
- Drive continuous improvement practices across the organization. Lead process improvement efforts, influence cross-functional efforts to proactively identify process failure points that lead to errors.
- Identify and design IT solutions that eliminate manual work associated with billing and collections efforts associated with these customer segments.
- Partner with Sales and Legal teams to understand all regulations and compliance issues associated with these customers, to quickly and proactively identify issues and seek appropriate resolution
- Develop relationships with and ensure the appropriate participation of key client stakeholders.
- Support staff by facilitating resolution on internal and external customer escalations. Provide timely response on escalation requests and engage cross functional resources to get the necessary resolution.
Do You Have?
- Ability to lead and manage
- Basic understanding of Finance and Accounting Concepts
- Previous telecommunications experience
- Strong written and oral communication skills.
- Proven ability to plan and organize workloads and work within multiple deadlines.
- Strong leadership skills required.
- Proficient in Microsoft Excel, Word, and PowerPoint required.
- College degree required, preferably in Business, Finance or Accounting
About Us:
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.
Job Requirements
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.