Document & Business Solutions: Product Analyst I

Posted Feb 10

Full Job Description

Business Overview

Document & Business Solutions (DBS) is the company's primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, scanning, imaging, mail distribution, document creation/print/copy, messenger, courier, and fulfillment. Additionally, DBS manages the firmwide suite of digital products, including, firmwide office print (floor copiers/printers), Digital Mail (mail digitization), workflow solutions, document, design and content management.

As a Document & Business Solutions Product Analyst, you will be responsible for supporting the design, development and implementation of DBS products. This role can cover a variety of DBS functions including or all of mail distribution, print production, postal, help desk, support, product/product support, and digitization related responsibilities.

Key Responsibilities

  • Partnering with stakeholders to understand business needs, making recommendations, and identifying solutions to achieve objectives
  • Performing deep dives / process reviews / root cause analysis to identify potential problem areas and implementing solutions accordingly
  • Participating in critical analysis on multiple approaches to determine best solution
  • Developing project proposals to be presented to Stakeholders
  • Taking initiative in proposing solutions and considering impact across business. Seeking to continuously address opportunities for development.
  • Documenting project plans, timelines, resources, and scorecards and driving projects through to delivery
  • Effectively communicating project status, next steps and key milestones and managing expectations
  • Owning, delivering, and executing tasks in a timely manner whilst keeping others informed of progress
  • Documenting and addressing project issues, escalating appropriately to key stakeholders, and ensuring visibility
  • Building network and understanding in and outside of the team, across business lines and locations

Necessary Skills & Experience

  • Stakeholder management skills across all levels of an organization; ability to articulate status and requirements and overcome challenges through influencing and collaboration
  • Strategic and analytical thinking with a drive towards execution and delivering results
  • Experience of managing multiple competing priorities in an efficient and structured manner
  • Ability to reprioritize and keep track of multiple activities in a rapidly changing environment
  • Experience of working collaboratively in a multi-functional global team environment to achieve high quality results
  • Strong verbal and written communication skills with the ability to create impactful and powerful presentations
  • Experience in the IA tools such as OWL, Signavio, Alteryx, Tableau, Python & UiPath would be an advantage
  • Fast and confident learner with good attention to detail
  • Global mindset: experience working with different regions and countries to understand and have thoughtfulness to different cultures
  • Demonstrates a positive 'can-do' attitude and contribute to an energetic and motivated team environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans