Ecommerce Support Analyst

Posted Sep 7

Description

  • Implement and manage Elevar’s software, including Google Tag Manager containers, ensuring accurate tracking and data collection.
  • Provide exceptional technical support to clients using Shopify, Google Tag Manager, Google Analytics, and Google Ads, Facebook Business Manager, and other marketing destinations.
  • Troubleshoot and resolve technical issues related to website functionality, integrations, tracking, and online advertising campaigns.
  • Troubleshoot Google Analytics, Facebook, and Google Ads data when data outcomes are not appearing as expected.
  • Assist in the development and execution of tracking solutions that align with clients' objectives.
  • Stay up-to-date with industry trends and emerging technologies to provide innovative solutions and recommendations.

Requirements

  • Proficiency in Shopify, including theme customization, app integration, and basic backend management.
  • Strong experience with Google Tag Manager, including the ability to create and manage tags, triggers, and variables.
  • In-depth knowledge of Google Analytics, including setting up goals, tracking e-commerce metrics, and generating custom reports.
  • Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
  • Strong communication skills to interact with clients, understand their needs, and explain technical concepts clearly.
  • Detail-oriented mindset with a focus on accuracy in tracking and reporting.
  • Prior experience in an agency or client-facing role is a plus.
  • Ecommerce certifications or relevant training are desirable but not mandatory.
  • Proficiency in Javascript is desirable but not mandatory.

Benefits

  • 100% health/dental/vision insurance for US employees, and 401K option
  • Annual company retreat, and other home office perks such as a $2,500 stipend for new employees to use towards their home office that you get to keep
  • We invest in your development with a $1,000 per year professional development stipend for conferences, courses, or anything that may help you grow