Elavon Operations Change Manager

Posted Feb 27

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Job Description

Seeking a strategic, experienced, self-sufficient individual to manage complex and cross-functional change projects to ensure regulatory changes, mandates, and/or requirements that can impact Elavon’s technical infrastructure but could also have Operations and merchant-facing impacts. Individual contributor will be able to collaboratively identify, evaluate, and implement requirements from an Operations perspective in a coordinated and prioritized manner.

Essential Functions

  • Support multiple assigned projects which may be general, or systems related in nature
  • Interface with internal and external resources to ensure successful and timely completion in accordance with Operations’ needs
  • Assess impact of quarterly releases on Operations
  • Work closely with Product, Sales, Compliance, and others as a liaison for Operations
  • Develop business readiness plan for projects and/or change initiatives
  • Identify risks and develop risk mitigation tactics
  • Identify and manage anticipated resistance to change
  • Support development of communications and training efforts relevant to change initiatives
  • Provide reports and relevant updates to management and project teams
  • Escalate concerns related to project execution to leadership in a timely manner in coordination with key project stakeholders; take the initiative to resolve project issues in a proactive and self-sufficient manner
  • Build and maintain strong, long-lasting internal relationships
  • Ensure tracking of Change Failure events and root cause analysis and report issues
  • Define and measure success metrics and monitor change progress, providing reporting and storytelling through PowerPoint presentations
  • Participate in training users and communicating project status, accomplishments, and risks

Skills and Qualifications

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies, and tools
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Thorough knowledge of call center, payments, or related operations
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward-looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools, and phases of the Agile project lifecycle
  • Experience with large-scale organizational change efforts
  • 3-5 years of operations-related experience

Preferred Skills and Qualifications

  • Bachelor's degree, or equivalent work experience
  • Visa/MC Associations knowledge of framework and familiarity with Card Brand quarterly articles
  • Experience in risk management, effective communication, project management, process management, process improvement, global organizational effectiveness, and change management
  • Thorough understanding of Payments industry
  • Management/Leadership experience
  • Jira framework knowledge

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,810.00 - $78,600.00 - $86,460.00This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

  • Health insurance