Engagment Coordinator
About Us
At Creative Circle, we connect exceptional marketing and creative talent with the most innovative companies throughout North America. We believe in a human-first approach to recruiting, and our team works hand-in-hand with every candidate and client to help them find their next role or great hire.
Our core values drive us, and have for the past 20 years. Connection, evolution, community, and excellence allow us to continue to grow and flourish as a corporationand also as employees, each developing and thriving in our individual careers.
At Creative Circle, you can look forward to continued learning opportunities, career development, and team outings and events. Our teams are tight-knit and collaborate to ensure we are delivering the best possible customer experience to the clients and candidates we serve.
Our commitment to Diversity, Equity, and Inclusion is central to everything we do. We are devoted to building an inclusive work environment where everyone feels valued and heard. Learn more about our DEI vision, company values, team members, ERGs and culture here.
Creative Circle offers comprehensive benefits for our employees including Medical, Dental, Vision, Life and Short Term Disability Insurance. We also offer Personal, Sick, Flexible Holiday, and Charity Time Off, Summer Fridays, a 401k Savings Plan (with company match), an Employee Stock Purchase Plan, Paid Parental Leave, tenure-based Employee Sabbaticals, and additional benefits.
Position Summary
The Engagement Coordinator will act as an client facing support for the engagement lead as well as the consulting services team (Creative 360) as a whole. The role’s responsibilities will remain contingent upon the evolution of the engagement team and Creative 360. The Engagement Coordinator works closely with Engagement Lead, as well as Creative Circle Vice President and Account Executives. This position reports directly to the Engagement Manager they will support.
Employee learning and development are top priorities for Creative Circle and you will be introduced to a variety of programs (robust onboarding curriculum, ongoing learning webinars, individualized and team educational events, etc.) starting on your very first day.
The pay rate of first-year employees in this role is $25-$30 per hour. A description of benefits is included above in the ‘About Us’ section.
Responsibilities
Engagement Support Duties
Participate in meetings with VP, Creative360 and Engagement team to discuss the scope of upcoming projects, company culture, client expectations, etc.
Attend meetings with clients, alongside of Engagement lead, to manage expectations, discuss the scope and what we’ve agreed to in Agreements
Collect all artifacts and reporting from the team to store in 360 SharePoint & Asana
Share admin of tools with the Operations Manager (Slack, Box)
Write and route any change orders that may be needed on projects
For projects you are managing, act as the point of contact for the team & client throughout the course of the project
Join weekly/bi-weekly stakeholder calls, and be an active participant taking notes, publishing recaps and storing in Asana
Gather case study at the end of project
Work with Account Executive and Engagement Manager on project wrap up
Engagement Coordination & Administrative Duties
Candidate tracking: actives, job title, bill rate, PO, etc.
Track reporting (weekly executive and financial) across all projects
Update and maintain Burn Reports to track SOW hours and financial data and actively engage with the data to troubleshoot or highlight areas of concern for the Engagement Manager
Assist Engagement Manager in scheduling and coordinating calls for larger projects
Actively maintain Asana boards for your active engagements, ensuring documents are stored in real time and kept organized
Pull the financials report each week and team up with finance if any issues and/or discrepancies.
Responsible for making sure all artifacts, legal documents, and kick off decks from each project are stored correctly in Asana and SharePoint
Ad hoc projects as assigned
Core Experience & Skills
2+ years’ experience as a Project Manager, Producer, Account Executive, Account Coordinator or supporting position
Demonstrated success at working in a remote first environment and communicating through technology (MS Teams, Zoom, Slack, Email)
Comfortable with raising a virtual hand for help or assistance and probing for clarity or for further guidance when learning new things
Exceptional written and oral communication skills and the ability to speak / write clearly and professionally on the phone with both clients and candidates
Strong knowledge of the Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel
Ability to multi-task and maintain a strong attention to detail
A passion for customer service and strong skills/abilities in handling customer requests and issues with urgency and accuracy
A demonstrated history of strong productivity, follow-through and quality work
The ability to effectively manage your time, work independently as well as part of a team
Ability to effectively communicate and actively manage expectations with team members and supervisor
Knowledge of Asana is a big plus