Enterprise Account Manager
Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we don’t merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we are looking to add to our team.
An Enterprise Account Manager is responsible for the success of their book of business. Your mission is to help customers grow by driving value and providing creative solutions to their business problems using our strong portfolio of products and services. Success is measured by specific key performance indicators such as client adoption, engagement, growth and retention individually and as a department.
Responsibilities
- Consistently achieve quarterly growth and retention goals
- Own overall relationship with the customer post sale
- Drive adoption and engagement through consulting and strategizing with your clients through meaningful touchpoints like business reviews.
- Analyze client use-cases and recommend best practices to optimize product usage, adoption and ROI
- Ability to manage and prioritize customer requests and internal responsibilities to meet KPI’s, (Retention, Growth and Adoption)
- Work with onboarding managers and implementation to ensure a seamless transition into live status.
- Effectively manage a high volume of inbound customer requests, align them with internal resources and anticipate their business needs.
- Identify challenges and engage in proactive client meetings to positively impact customer loyalty and to align business goals
- Work collaboratively with internal and external stakeholders
- Fair Housing Standards Training is required and will be administered for this position
Requirements
- 5+ years in a customer-facing role (Customer Success / Account Management / Sales), ideally for enterprise software, service or Software as a Service (SaaS) company
- Ability to manage complex issues and coordinate solutions across multiple business channels
- Excellent communication skills, both written and verbal
- Ability to present to clients, peers and superiors
- Proactive, well-organized, and strong attention to detail
- Passionate about customer success and thrives in a fast paced environment
- Critical thinking and problem solving
- Knowledge of the real estate industry
- Strong team player
- Negotiation
- Coachable
Benefits
At Inside Real Estate enjoy:
- Small company feel, with big company growth, support and stability
- Competitive compensation, bonus opportunities, and great benefits including: Medical, Dental, Vision, HSA, FSA, 401k Retirement Savings, voluntary benefits, paid time off and paid holidays
- 401K Employer Matching
- Company paid Parental Leave
- A focus on driving top results in a fun environment
- Opportunities to grow within our company
- Potential to work in a remote setting
- Exciting/energetic work environment and fun, creative culture
EEO
We believe that the unique contributions of all Insiders is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.