Executive Writer, ServiceNow Transformation Office

Posted Sep 9

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you’ll be part of an ambitious team of change makers who have a restless curiosity, drive, and a knack for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. At ServiceNow, the future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of the FORTUNE 100 Best Companies to Work For® and the World's Most Admired Companies™.

Learn more onLife at Now blogandhear from our employeesabout their experiences working at ServiceNow.

At ServiceNow, we’re deploying our own technology for our digital transformation. The Now on Now Content team supports the Transformation Office, writing inspiring stories, presentations, and thought leadership to enable our senior leaders and account teams share our experiences and help customers on their journeys.

The successful candidate is a high-energy, self-starter who is both an effective team leader and storyteller. You like to work in a fast-paced, collaborative environment. The successful candidate thinks strategically, acts tactically, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a creative team.

What you get to do in this role:

Tap into your understanding of our product strategy, how we are deploying our own technology, and how our work impacts our goals.
Infuse your thought leadership and investigative journalism instincts to drive storytelling that meets the needs of a wide range of ServiceNow stakeholders, with a focus on senior leadership.
Lead in the discovery and sourcing of new stories and opportunities to amplify them including:

Developing compelling stories for executives and service owners to present in executive briefings, trade shows, conferences, webinars, and customer calls.
Writing PowerPoint decks and speaker notes for senior leaders’ live presentations
Writing stories that will help account teams share the Now on Now experiences with customers

Facilitate collaborative working sessions with ServiceNow executives and practitioners to tell their stories in an authentic voice for targeted internal and external audiences
Collaborate with content designers on creative themes, visual styles, and storyboards

Qualifications

To be successful in this role you have:

8+ years of equivalent, relevant work experience
Outstanding written and verbal communication skills
Superior listening, analytical, and critical thinking skills.
A deep intellectual curiosity about the effect of technology on the business landscape, ideally with ServiceNow experience
Technology product and business acumen, and knowledge of ServiceNow products and the Now Platform® a strong plus
Solid business instincts and a practical understanding of how sales executives operate, ideally with experience in a role or team with revenue goals
Proven creative thinker who can design and execute on new, innovative approaches to Now on Now storytelling and thought leadership
Strong track record as a team player in a highly matrixed environment with a strong collaborative ability to work with others across the org chart
Experience working directly with customer and clients, especially Director-level stakeholders and above
Work effectively across internal departments, including product teams, communications, and events.
Thrive in an exciting, fast-paced environment

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.