Fraud Detection Representative

Posted Aug 9

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Full Time Work at Home Fraud Detection Representative

Our Momentum. Your Moment.

Overview

At PSCU, it is important that our representatives have the necessary skills to succeed in their roles and best serve our members. For that reason, we invest heavily in both formal and informal training and development. We offer 100% remote work and a strong supportive culture where diversity, equity, and inclusion are the framework for our success. With effective soft skills and structured paid training, successful representatives must:

Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
Maintain a strong Card Holder focus, deeply-rooted in empathy
Communicate effectively with peers, leaders, and Card Holders
Exercise good judgment and independent decision-making skills
Exhibit exceptional listening, probing, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a good attendance record
Have strong technical troubleshooting skills
Possess ability to multitask and navigate through multiple systems on multiple screens
Sit in front of a PC/ monitor, taking high-volume phone calls, for extended periods of time

Learn more about being an Inbound Customer Service Representative. Click to see what a day in the life of a Fraud Detection Work Center Representative is like!

Basic Qualifications

High school diploma, GED, or equivalent certification required. College-level business courses preferred.
One (1) year experience in fraud detection and/or fraud investigation preferred.
Minimum six (6) months experience in a customer service environment required, call center experience preferred.
PC windows based software experience required

Work at Home Technology Requirements

A secure home office environment that is free from background noise and distractions
Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 50 Mbps download and 10 Mbps upload consistently- check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. PSCU will provide a standard-length Ethernet cord.
Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11 or greater (device cannot be rooted or jailbroken)
PSCU reserves the right to request proof of internet provider, speed, and service package from the representative

Work Schedule

The Fraud Detection Work Center is a 24/7 operation. PSCU works to offer a variety of weekly shifts, including non-traditional business hours, weekends, overnights, and holidays.

Compensation

$15-18 per hour, plus bonus opportunities
Shift differential for non-traditional hours, depending on shift.
Language premium as required for fluency in Spanish

More Benefits, More Health, More Wealth, and More Life

PSCU is committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests. We offer full time positions with generous PTO, remote work, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Medical, Dental, Vision, and Prescription coverage
Flexible Schedules
Wellbeing offerings such as Backup Childcare and Mental Wellness support
Tuition Reimbursement
401K (with employer match)
Paid Time Off
Parental Leave
Many other great benefits that will help with work-life balance!

About PSCU - Join the people helping people

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members and banking customers by supporting a vast array of financial services, such as credit and debit cards, wires, loans, and digital banking support. Be a part of helping credit union members build a better financial future. PSCU is hiring multiple Customer Service Representatives to support high-volume inbound calls from our credit unions and banking partners. Learn more about financial services, develop your member services skills, and grow your career!

If you want to help shape an industry, challenge yourself, and invest in your future, this is the place for you. You are empowered to think on your own, work from your heart, and discover the best version of your professional and personal self.

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

$31,800.00

$47,700.00

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

Beautiful, state-of-the-art campus
Endless opportunities for advancement
Competitive wages
Generous paid time off and paid holidays

Our benefits package includes:

Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
Dental and Vision
Basic and Optional Life Insurance
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Legal Plan
Pet Insurance
Adoption Assistance Plan
Mental Health and Well-being: Employee Assistance Program (EAP)
Mental health and Well-being: Virtual mental health support and resources
Tuition Reimbursement
Wellness program
Back-up child care program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

PSCU is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a PSCU location, employee attentiveness and cooperation with PSCU Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

PSCU is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.