Growth Account Manager
Job description
We’re looking for an Account Manager who will help our clients -small business and microbusiness owners- grow.
We are looking for a digital marketing professional with 2-3 years of experience helping small businesses grow. You should have experience working at a marketing agency (or similar) focusing on small business owners. You helped your clients grow their business by setting up email marketing campaigns, managing their social media, optimizing their website (SEO), and using a variety of other practical, cost-effective marketing solutions. You are creative, can adapt to different situations quickly, handy with technology, and have great organizational abilities. You also have a fluent level of English (spoken and written), have confidence in front of a camera and have excellent written and spoken communication skills that enable you to forge meaningful relationships.
Working hours will be during the main business hours of the North American Market. Exact hours to be discussed but looking for ideally
9am - 6pm CST or AST
Responsibilities:
- Serve as account manager to a vast portfolio of customers that own small businesses
- Conduct monthly video calls with your clients every day to progress them along a defined marketing program suited to their business needs
- Improve the marketing curriculum for small businesses
- Educate customers on the opportunities within their business sector
- Educate customers and set up marketing tools and strategies to scale their businesses
- Understand our customer needs and demonstrate how the UENI platform can make a positive impact on their business
- Work closely with other teams (e.g. content, product, customer support) to deliver a great customer experience
- Introduce UENI users to our different tools, services and products they can benefit from, and help onboard them where appropriate
- Develop and maintain positive customer care experience and satisfaction
- Provide comprehensive solutions to issues with customers’ online assets (social media) or answers to marketing questions customers may have during the monthly video calls
Requirements
- Bachelor's degree or equivalent practical experience.
- 2-3 years of experience in digital media and marketing or consulting
- Demonstrable experience with small business marketing solutions
- Experience developing good relationships with potential customers
- Ability to take initiative in an ambiguous environment
- Passion for growth with excellent entrepreneurial and communication skills.
About us
Pronounced "You and I", UENI is a SaaS platform for Small Business Owners. Unlike DIY website builders that only provide a toolkit but expect the business to do all the work, we are a “We-Do-It-For-You” solution, combining technology with human support.
UENI provides an easy solution to help small businesses get online and grow their business. Website, SEO, Google My Business verified listing, hosting, custom domain and 1-1 coaching are just some of the services we offer, at an affordable price point.
Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.
Already trusted by over 650,000 small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. We are a team of 120+ people working remotely from around the world. We take pride in our professional, learning-oriented, and friendly working environment that constantly does our best in every aspect of our work.