Head of Employee Relations

Posted Jun 12

Iterable is the most powerful customer communication platform that enables brands like Doordash, Calm, Fender and Zoopla to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash meredith, and Care.com rely on us to captivate their many millions of users. Over 1,100 brands and businesses around the world leverage Iterable to activate their customers with joy.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and have held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

  • Build and own end-to-end global Employee Relations strategy and execution. 
  • Assess, develop, and deploy a vision and roadmap to support effective employee relations across the business. 
  • Own continuous improvement of employee relations process and tools. 
  • Define and/or refine stakeholder engagement models to educate and improve on risk mitigation including setting escalation standards, ongoing training, and feedback loop processes.
  • Be proactive and anticipate change, providing critical and timely input about consequences and implications of local law and best practices to all internal stakeholders
  • Conduct workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures, and address employee issues and complaints
  • Ensure cases are handled fairly with consistency, speed and depth in mind, and in line with company values and applicable laws.
  • Design, deliver and maintain training for employees, managers, leaders and the People team pertaining to employee relations and related compliance (e.g., training concerning policies, procedures, employee relations, and/or applicable state and federal legal requirements)
  • Partner with People Business Partners, Legal, Security, and Compliance teams to ensure cross-functional investigations and any disciplinary processes are handled promptly, consistently, and in compliance with applicable laws
  • Analyze ER, labor and employment trends to develop solutions and strategies and make recommendations based on ER related data
  • Research trends and practices in employee relations by assessing and maintaining a case management system and recommend programs that will improve employee relations and engagement; help develop proactive strategies, solutions, programs and policies
  • Coordinate with managers and People Business Partners to develop performance improvement plans, work closely with manager and employee to provide support, direction, and clear communication throughout the process.
  • Counsel employees on concerns related to applicable Equal Employment Opportunity laws including Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other similar federal and state laws. Provide advice and counsel regarding leave administration, e.g., FMLA, CFRA, and compliance with the Americans with Disability Act and the requirements under this law, e.g., the interactive process
  • Responsible for People Team/Employee Compliance: i-9 review,Employee Handbook updates, etc.
  • Monitor, and address global policies on employee behavior.
  • Partner with the Benefits Team to navigate personal employee issues and sensitive accommodation requests

We are looking for people who:

  • At least 6 years of Employee Relations experience conducting investigations
  • Excellent written and oral communication skills
  • Background in employment law, Employment Lawyer preferred (JD)
  • Thorough understanding and application of internal and external HR principles, concepts, practices and standards
  • Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross functional partners through complex issues
  • Ability to competently analyze and synthesize documents and data to make objective findings
  • Deep knowledge of ER, federal, state and local laws that govern employment practices
  • Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations
  • Able to handle confidential information in a professional manner
  • Prior experience working in a high growth, fast paced and agile environment
  • In depth knowledge of various well-being and benefit initiatives and compliance.
  • Knowledge of employment laws, EEOC Requirements ,STD/FMLA, Reasonable Accommodation, FLSA/wage-hour laws, etc.
  • Experience demonstrating effective consultation and influencing skills. Demonstrated successful experience with constructive confrontation, conflict resolution and analysis (problem assessment, solution generation)

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

For candidates in Tier 1 cities, the base salary range for this position is $144,000 to $248,000.

For candidates in Tier 2 cities, the base salary range for this position is $127,000 to $218,000.

For candidates in Tier 3 cities, the base salary range for this position is $117,000 to $200,500.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.