Head of Marketplace, Supply
The role of the Head of Marketplace Operations:
The Head of Marketplace Operations is a crucial part of our business, focusing on sourcing and onboarding providers for our WeeCare Marketplace. This is a new role that will strategically develop and execute a comprehensive supply to create a balance of supply to meet the demand. You will also re-engage our current providers to understand their needs and address any concerns they may have to ensure their continued success with WeeCare.
In this role, you will:
- Awareness: Your first step is understanding our business from the marketplace point of view. You will learn how we operate the marketplace from both the demand and supply sides, but your focus will be on the supply side. Learn how we currently bring on new daycare providers to continue to grow supply and understand how things are going for our current daycare providers.
- Acquisition: WeeCare is experiencing a tremendous amount of growth. You will need to develop a strategy to acquire new providers based on what is coming down from our sales team, being able to bring on providers in certain markets proactively so there is care available in those areas. In addition, the strategy will need to focus on both short-term and long-term sustainable growth.
- Onboarding: This includes overseeing the onboarding process for new providers, providing training and support, managing performance metrics, and ensuring compliance with all relevant laws and regulations.
- Re-Engagement: Evaluate the current needs of our providers in the marketplace and develop a strategy to help re-engage them, understand their needs, and how we can assist them for their continued success as WeeCare daycares.
- Market Trends: The Director of Marketplace will need to stay up-to-date with industry trends, monitor competitor activity, and use data and insights to inform strategic decisions.
- Cross-Functionally: You will work with our sales team and business development team to proactively build supply in targeted cities where we will need to bring on new daycare providers so our clients’ employees have daycares to utilize for their childcare benefits.
- Managing: You have a team in place to help execute your strategy to bring on new providers and re-engage our current providers.
- Communication: Based on your strategy, you will create, develop and communicate to new and existing providers using webinars, email, and other forms of communication to continue the marketplace's success.
We are looking for candidates who have the following experience:
- Experience: 5+ years of experience managing supply or demand (supply preferred) in a multi-faceted strategic, operational, or growth role with significant project management responsibilities.
- Marketplace: Understanding online marketplaces and operations, specifically on the supply side.
- Data: Strong analytical skills and ability to manipulate, visualize and interpret data.
- Communication: Ability to explain complex problems and share recommendations with diverse stakeholders across teams.
- Pioneer: Highly self-motivated, comfortable with changing priorities, and a level of ambiguity in a fast-paced tech start-up environment.
- Project Management: Strong project management and influencing skills, ability to drive results, and manage deliverables according to a timeline.
What the Interview Process will look like:
- 1st Interview: Human Resources Manager (15 Minutes)
- 2nd Interview: Operations Manager (45 Minutes)
- 3rd Interview: Take Home Challenge
- 4th Interview: Chief Product Officer + WeeCare Advisor (60 Minutes)
- 5th Interview: Meet various members of the WeeCare Team (1.5 hours)
Let’s talk about the perks at WeeCare:
- Salary Range: $150,000 - $175,000 (Compensation decisions are based on various factors, including but not limited to market data, the location of where the role will be performed (state-specific and national), the level of position, and a candidate's skills, knowledge, and abilities.)
- Comprehensive Benefits (Medical, Vision, Dental) + Monthly Fringe Benefit
- Flexible Paid Time Off
- Stock Options + 401K Match
- Paid access to co-working spaces
- Stipend to outfit your home office
About WeeCare:
WeeCare (weecare.co) is a fast-growing Los Angeles-based startup transforming childcare in the United States. Backed by top investors and VCs, we're making childcare accessible to all families by connecting parents, caregivers, employers, and governments to offer benefits programs that meet ever-evolving family needs. It is our mission to make childcare affordable and accessible for all.
Mission: Childcare for All.
Vision: We believe in a world where every family can access childcare and caregivers thrive.
Culture: We are a family of unique individuals coming together on a mission to solve a real problem in the world: childcare. Our culture represents the values we bring with us and the values we gain at WeeCare, which shapes how we function as a company and as a team.
Core Culture Philosophy: Dare to Care.
WeeCare Values:
Thoughtfulness: We take appropriate consideration for people, processes & the product of our work.
Trust: We stand by the Retrospective prime directive, making it part of our ongoing culture: “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” - Norm Kerth
Empowerment: We enable others to achieve their highest potential by taking authority, controlling, and pushing initiatives forward with a goal of personal growth, accomplishment, and self-confidence.
Accountability: We take ownership of the success of our commitments.
Customer-Centricity: The customer is the focal point of all decisions about delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.
Job Title: Head of Marketplace Operations
Location: Remote
Classification: Full-time
Team: Marketplace
Reporting to: Chief Operating Officer
Supervisory: Yes
Estimated Start Date: March 2023