Help Desk Technician

Posted May 30

Hola! SunDevs Inc is a 7 year old company that started in a small Colombian town in Latin America, and is now present in the US with clients across North America. We have two main business lines: (1) Staff Augmentation through Nearshoring and (2) Digital Transformation Projects.

We have a great team working already with North American companies, with the majority being engineers, developers, and product designers. Our growth has come from absolutely killing it on the technical side and getting referrals from existing clients. Cinemark and Cafe Rio are two of our biggest clients that we work with from both business lines.

We believe that the caliber of tech talent is going to dictate the caliber of our future on a global scale. Our mission is to become the global standard for developing and sourcing tech talent - this means matching amazing humans with amazing companies that are building the future (from technology). We’re starting with the talent in Latin America.

This specific role will be focused on the Staff Augmentation business line by helping us support & develop the talent we have placed in our clients companies. 

Responsibilities:

  1. Responsible for providing first level support to clients regarding basic application, hardware and service/network requests
  2. Resolve issues for clients via phone or electronically
  3. Input support requests into ticketing system to ensure proper tracking, resolution, and follow-up
  4. Ensure that our customer service-level agreements (SLAs) are upheld

Qualifications:

  • Minimum of 3 years of experience in IT support, technical support, field support or help desk environment
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Good problem solving, analytical, and team-working skills
  • Must know how to troubleshoot VPN / Remote access issues
  • Windows 10 and Microsoft Server experience
  • Mac OS and iOS experience is a MUST
  • O365 / Office skills
  • Networking experience
  • Familiar with Azure AD and AD Connect
  • Great communications skills
  • Must be flexible with hours/shifts and some weekend support duties as assigned.
  • Remote is OK
  • Must have A+ certification
  • Bilingual: Must speak/write in very clear English and Spanish.
  • CCNA a plus

In SunDevs we are ready to:

Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

Are you ready join? Apply now! We will happy to have you onboard.