HR Solutions Center Representative
The HR Solutions Center Representative will provide outstanding customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels. This is a Work from Home/Remote position. A Nemours computer will be issued to you. You must have reliable home internet.
Primary Responsibilities:
- Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while handling multiple contact channels and continually prioritizing among static and dynamic workflows.
- Demonstrate a strong passion for customer service with a desire to form relationships during each interaction and provide appropriate solutions.
- Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
- Use Harmony HR Helpdesk, a case management tool, to handle, advance and fulfill HR cases.
- Use a consultative and needs-based approach with Associates regarding a variety of HR topics (e.g., payroll, benefits, policies/procedures, and company programs).
- Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.
- Perform HR administrative processes and adhere to specific timelines.
- Meet or exceed departmental call metric objectives and service level standards.
Qualifications:
- High school diploma or equivalent required
- 2 years of HR experience related to HR practices, policies, and procedures
- Broad HR knowledge that spans multiple areas including payroll, benefits, and other areas
- Minimum of 1-2 years of customer service experience in a call center environment highly preferred.