Human Resources Administrator

Posted Aug 13

Description

Schedule: Full-time (40 hours per week)

Classification: Exempt

Location: Remote, working from home

Lap of Love is a national practice dedicated exclusively to in-home end of life care for pets. We believe all pets and their families deserve the most compassionate and supportive end of life experience. Our experienced veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end of life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic and seasoned Human Resources Administrator to support our HR Process & Planning team, an extension of Lap of Love’s People & Planning Department. This individual will play an instrumental role in Lap of Love’s internal operations, providing ease to the day-to-day functions of this department. Common tasks related to this position include recruiting new leadership team members, record auditing, maintaining veterinarian licenses, managing HR documents, and updating internal databases. Additionally, this role will assist with projects of varying sizes supporting our entire executive team, maintain vendor relationships, create and organize company documents, and provide primary support in maintaining the integrity of our department.

Overall, this is an everchanging, self-sufficient role where you will frequently be asked to complete projects, often with minimal instruction, that require you to make independent decisions. Your ability to connect the dots and manage details along with your willingness to take on tasks no matter how large or small they may be, will be essential to your success.

Requirements

Essential Functions:

  • Work with our new doctors to audit appointment records, assuring accuracy and appropriate completion
  • Provide administrative assistance including supporting and managing projects of varying sizes, conducting research, analyzing data, planning events, maintaining file structure and document organization, and preparing communications, documents, presentations, and reports in a timely, effective, and efficient manner.
  • Assist in implementation of Lap of Love’s incentive and awards programs
  • Become extremely knowledgeable about state veterinary licensing
  • Audit and maintain veterinary license documentation and ensure compliance with state and federal laws.
  • Audit and ensure continued compliance with controlled substance logs for each veterinarian
  • Assist with the organizing, wrapping, and shipping of holiday employee and clinic gifts
  • Maintain automobile insurance documentation for each veterinarian and ensure continued compliance with Lap of Love requirements
  • On behalf of senior management, draft, edit, and finalize correspondence and documents intended for a range of audiences
  • Address a broad range of priorities, questions, and issues as they arise from both internal and external groups and determine the appropriate follow up action
  • Help the executive leadership team cultivate and implement new projects and ideas
  • Other HR and administrative duties as needed

Skills and Requirements:

A successful Human Resources Administrator will possess these attributes:

  • Culture Oriented. You are passionate about culture and understand the importance of going above and beyond for our team! You find enjoyment in focusing on those details that make employees feel valued and appreciated. You enjoy coming up with unique gifts and mementos that are a direct reflection of who we are and what we stand for.
  • Strong administrative skills. You have ample experience working within multiple calendars, scheduling events, coordinating travel, planning events, purchasing supplies, and working with vendors.
  • Great communicator. You have excellent written and oral communication skills and are known for your poise, tact, professional demeaner, and diplomacy. You confidently engage with staff at all levels and across multiple parts of our organization. You are willing to listen and learn from others.
  • Detail oriented and well organized. You see the big picture and understand how the details relate to the overall mission of the organization. Your attention to detail is supported by your organizational skills. You appreciate order and know how to achieve it efficiently.
  • Excellent project management and multitasking. You are exceptionally skilled at juggling multiple tasks, allocating and optimizing resources, and managing timelines.
  • Confident and pleasant. You know what you need from others, are comfortable asking for help, clear about what others can expect from you, and able to keep things running on time. You understand that everyone is a “customer” and should have a best in class service experience when contacting you, the leadership team, or anyone across the organization.
  • Self-starter with excellent follow-up skills. You know what needs to be done and you take initiative to do so without hesitation. You are flexible, motivated, and reliable, and are able to work independently to meet company goals.

Required Skills/Abilities:

  • Ability to frequently communicate by telephone and through use of computer technologies, including but not limited to e-mail and video conferencing.
  • Average or above average working knowledge of computers, e-mail, videoconferencing technologies, and digital medical records.
  • Ability to quickly learn custom software and other programs.
  • Excellent organizational skills, with an ability to prioritize important projects.
  • Strong phone, email and in-person communication skills.
  • Confident, independent thinker, and self-starter.
  • Willingness to work with others and respect their views and also work independently to complete projects and tasks.
  • Excellent follow-up skills.
  • Maintain confidentiality of all patient, client, and business information.
  • Comply with all applicable laws, regulations, policies, procedures, and guidelines.

Experience and Education:

  • Bachelor’s degree, or equivalent experience in Human Resources and administrative processes, required
  • At least 2 years of work experience as an HR Administrator, HR Administrative Assistant, or relevant role, required
  • At least 1-2 years of prior recruiting experience, required
  • Impeccable proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Adobe, other software, and general office technologies, required
  • Prior experience using an Applicant Tracking System (ATS), preferred

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at time.
  • Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day.
  • Access to reliable and secure internet.

Benefits

  • 100% Company Funded Comprehensive Mental Health Support through Modern Health
  • 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
  • 100% Company Funded Financial Health Support through SmartDollar
  • Heath, Dental, Vision, Life Insurance, Long Term and Short Term Disability
  • Retirement Plan (Traditional 401k with 3% match & Roth 401k)
  • Generous Paid Time Off
  • Generous Paid Parental Leave
  • Bereavement Leave
  • Training & Development
  • Pet Insurance
  • Remote Work From Home