Human Resources Generalist

Posted Oct 27

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What you will do: 

Help manage all full cycle HR processes for Interface from on-boarding to off-boarding, benefits, employee relations, talent management, engagement survey’s, training and development.

  • Onboarding: Handle all onboarding activities, including pre-hire employee communication, background checks, performance/training data entry, and coordination of assets.
  • Employee Relations: Maintain employee records and HR documentation to ensure accuracy and compliance with legal requirements. This includes updating personnel files, monitoring changes in employment status, and ensuring that confidential information is securely stored. 
  • Benefits: Help administer employee benefits programs by supporting annual open enrollment activities, answering questions about benefit plans, processing benefits-related paperwork, and liaising with external vendors for routine benefits administration.
  • Talent Support: Support our Talent Acquisition team with scheduling interviews, posting roles, and sending candidate offer letters. 
  • Compliance & Risk Management: Contribute to HR compliance efforts by assisting with tracking compliance-related tasks, and ensuring that HR practices align with federal, state, and local employment laws and company policies. 
  • Advisory & Support: Advise employees and managers on HR policies and legal standards, identifying potential compliance risks and solutions.
  • HR Operations & Systems: Manage HR processes and HRIS tools for new hires, terminations, and record-keeping. Oversee leave administration and monitor HR inquiries for timely guidance on policies and laws.
  • Data-Driven Decision Making: Use HR metrics to provide insights and inform decisions, tracking key performance indicators in collaboration with the People Operations manager.
  • Training & Development: Stay updated on HR best practices and employment law, sharing knowledge with the team to ensure compliance and foster growth.
  • Special Projects: Participate in projects aligned with the HR department’s strategic goals.

What you bring: 

  • 4+ years experience in Human Resources Generalist work.
  • 2+ years experience at early start-up teams scaling from 0-1 and set up processes/ policies
  • 1+ year of recruitment experience
  • Working knowledge of local HR processes and policies, including payroll and benefit administration.
  • Previous experience reporting into a CEO is a plus
  • Excellent communication skills (written and verbal) 
  • Experience using ATS/HRIS tools to schedule interviews 
  • Experience processing HR and benefits requests, as well as record keeping
  • Fundamental knowledge of HR functions and best practices
  • Demonstrable ability to effectively communicate with business stakeholders at all organizational levels
  • Ability to adapt to and thrive in a fast-paced start-up with a real passion for solving problems while being resourceful.
  • Detail oriented and an ability to balance multiple projects simultaneously.
  • Experience working with Trinet or similar providers
  • Experience successfully supporting and partnering employees in a remote first workplace.
  • B2B SaaS industry experience a plus

Compensation

Base compensation is expected to be between $100,000 - $130,000. Exact compensation may vary based on skills and location.

What We Offer

💻 Remote First Policy

🏥 Medical/Dental/Vision Insurance

🏝 PTO & Holidays

✨ Life Insurance

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.