Implementations Project Manager
Hapi (Data Travel, LLC) specializes in data integration for hospitality companies and their technology partners.
We are looking for an Implementations Project Manager who will work closely with the clients and all the teams involved in the integration process (sales, operation, engineering).
If you are as passionate about creativity, collaboration, and results as we are, apply today!
Key Responsibilities
- Serve as the main point of contact throughout the entire installation process.
- Build project plans, schedule resources, and manage projects from start to finish.
- Develop and maintain strong client relationships, acting as the customer’s advocate.
- Review and respond quickly to customer’s feedback and inquiries.
- Follow outlined escalation procedures or establish such processes with clients if none exists.
- Provide status updates to external and internal stakeholders. Ensure client acceptance and sign-off.
- Develop a technical understanding of the Hapi platforms.
- Facilitate User Testing with the Hotel Client and Hapi technical resources.
Skills, Knowledge and Expertise
- Minimum 3 years of project management experience.
- Minimum 1 year of CRM implementation project management experience.
- Willing to learn new technologies and methodologies to help meet the customer’s needs.
- Experience working with fully remote and globally distributed teams.
- Excellent communication skills, both client and internal facing.
- Detail-oriented and self-starter with a passion for learning.
- Ability to lead without authority and work effectively in a team in a fast-paced environment.
Hard requirement
- Ability to work in U.S. hours
Desirable
- Hospitality industry experience.
- Familiarity with PMS Interfaces, Hapi Cloud Data Platform, Salesforce, and Marketing Cloud solutions.
Benefits
- Health, Dental, Vision
- 401K Match
- Unlimited PTO
- Office spaces in Chicago and Baltimore
- Hybrid or Remote work possibility
About Aquiva Labs
Aquiva Labs brings your business vision to life.
As one of Salesforce’s most experienced PDO partners, Aquiva Labs helps deliver your Salesforce AppExchange vision and more by making great ideas become a reality. Right from day one, we use our strategic relationship with Salesforce to empower organizations with unique AppExchange knowledge, mastery and access, as well as implementing our existing intimate knowledge of architectures, technology stacks and patterns, to guide our ISV partners through the AppExchange’s complex business and data scenarios.
Building products is in our DNA. Whether you are looking to create a prototype of a new product, outsource your Salesforce application development, create a custom solution, or require a short term engagement to assist with a specific challenge, our teams are there to help.