Inbound Call Center Associate
Hello! We’re Babylon, a leading digital healthcare company.
Our mission is to make high-quality healthcare accessible and affordable for everyone on Earth. Building on the success of Babylon in the United Kingdom, Rwanda and Canada, we are building a 50-state provider network in the United States. We want to provide health services to the Medicaid population, who are often underserved and overlooked. Today, we cover over 3.5 million members in the US.
WHAT YOU’LL WORK ON
As we grow our digital healthcare service in the US, you’ll have the opportunity to join a team of ~20 Clinical Operations team members who provide exceptional virtual patient support to our patients. This position requires administrative and customer service skills such as working in a call centre or working as part of a customer support team.
You’ll get a chance to learn new systems and use the latest technologies including Babylon’s own EHR and Athena EHR to provide exceptional service to our members via email, telephone, and live chat. This will include registration, eligibility, scheduling, and technical issues.
As well as provide service to our members, you’ll be a part of managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow up procedures. This will give you a deeper understanding of the healthcare system and allow you to really make a difference to Americans across the country.
WHAT WE’RE LOOKING FOR
- Professional experience working in a high-volume customer service position e.g. call centre support or a highly administrative position.
- Ideal candidate holds administrative or customer service experience within a medical or healthcare environment (would benefit from basic knowledge of medical terminology and overall healthcare lingo!)
- A genuine passion for delivering exceptional customer service and the ability to handle high volume administrative tasks.
- Strong writing skills and comfort and familiarity using G-Suite and multiple systems at once.
- The ability to follow all HIPPA rules by maintaining confidentiality and security of sensitive information
HOURS
- The support team provides service to our members 24 hours/7 days a week. Scheduling will be based on business needs between the hours of 7am 11pm including weekends & holidays.
- You will be required to provide 40 hours per week and will be scheduled during the above times.
WHAT WE OFFER
- The hourly rate for this position is $20-22/hour and this position is permanent full-time (40 hours/week)
- We offer 4 weeks accrued PTO
- 401k’ with employer matching contribution
- Benefits include equity, medical insurance, vision, and dental coverage
- Incredible growth opportunities with a global health tech startup with a meaningful mission
#LI-Remote
At Babylon, we reasonably expect the new hire hourly range for this full-time position to be $20 to $22 for all positions located across the US. Individual pay is determined by several factors but not limited to qualifications, experience, relevant education/ training and geographical location. In addition, the person hired into this role will be eligible to participate in an equity incentive plan and comprehensive benefits package such as Medical, Dental, Vision, 401k, FSA/HSA, Life Insurance and a competitive PTO plan of 4 weeks per year.
Compliance Disclosure (US ONLY)
If you are a Babylon employee who is also a California resident, Under the California Consumer Protection Act of (2018) as amended, you have a right to:
- know about the personal information Babylon collects about you and how it is used and shared;
- correct inaccurate information;
- delete personal information collected from you (with some exceptions such as if it is still needed for the purpose for which it was provided or if we are required by law to maintain it);
- limit the use and disclosure of your sensitive personal information;
- opt-out of automated decision-making technology;
- opt-out of the sale of your personal information; and
- non-discrimination for exercising your CCPA rights (including employment decisions or retaliation).
WORKING AT BABYLON
Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
WHO WE ARE
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time
DIVERSITY AT BABYLON
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.